International Voice Process Executive

0 - 4 years

2 - 3 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

Customer Service Executive (Voice Process)

Key Responsibilities

  • Handle customer calls professionally.
  • Listen actively to customer concerns and provide appropriate solutions.
  • Maintain accurate records of customer interactions in the system.
  • Escalate complex issues to the supervisor when required.
  • Maintain a positive attitude and deliver excellent customer service on every call.

Required Skills

  • Strong verbal communication skills in English . 
  • Good listening skills and empathy.
  • Ability to handle stressed or irate customers calmly.
  • Basic computer knowledge .
  • Multi-tasking and time management.
  • Problem-solving ability.

KINDLY MENTION HR ANNIE SHIRLEY ON THE CV BEFORE SUBMITTING 

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Firstsource Solutions LimitedUnit-202, 2nd Floor, Block A, Brigade Residency Brookefield, Kundalahalli

Whitefield, Marathahalli, Bangalore

Karnataka

  560037

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Firstsource

Business Process Outsourcing (BPO)

Mumbai

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