Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Oracle Database Administration (DBA)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of both production and development systems, ensuring that software products operate smoothly. Your typical day will involve addressing technical issues, providing solutions, and collaborating with team members to enhance system performance. You will work both remotely and onsite, implementing technology across various platforms while adhering to established operating models and processes. Your role will also include troubleshooting hardware and software issues at both basic and intermediate levels, contributing to the overall efficiency of the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of technical processes and procedures to enhance team knowledge. - Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Database Administration (DBA). - Strong understanding of database management and optimization techniques. - Experience with backup and recovery strategies for Oracle databases. - Familiarity with performance tuning and troubleshooting of database systems. - Knowledge of SQL and PL/SQL for database querying and scripting. Additional Information: - The candidate should have minimum 3 years of experience in Oracle Database Administration (DBA). - This position is based at our Kolkata office. - A 15 years full time education is required.