Information Technology Support Specialist

Digital India Corporation

2 years

0 Lacs

noida uttar pradesh india

Posted:4 weeks ago| Platform:

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Skills Required

technology support react service security monitoring reports database tuning query data software development testing communication debugging programming mysql mongodb php linux scripting design visualization ux figma sketch certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Respond to daily operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Support problem identification
Run monitoring reports for usage, performance, and/or availability
Advise users on appropriate course of action
Monitor issues from start to resolution; respond to tickets
Escalate, if needed, unresolved problems to a higher level of support
Provide essential online security advice and support
Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and filesystems.
Monitor the metric alerts, performance related issues like high CPU

utilization, Application performance, high Memory utilization, Application tuning and Query tuning

Acknowledge the request for DB stop/start, user creation and grant specific data access to user

Essential Qualification:

Graduation/B. E/B. Tech./ MCA

Required Experience

2+years of proven experience in software development/testing/operations
1+years of relevant experience of supporting IT operations
Good communication skills - verbal and written
Good debugging skills
Programming knowledge of MySql/MongoDB , PHP related technologies
Working knowledge of Linux, shell scripting, OS Ticket
Experience in User Experience Design, HCI, Interaction, data visualization, or in a similar industry.
Experience using UX tools(e.g., Figma, Sketch, Adobe XD etc.).
Experience of working for a government set up/ project is desirable
Professional certifications would be a plus

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