Inbound Customer Service Agent

As an Inbound Customer Service Agent at UnifyCX in Mangalore, you will play a crucial role in delivering exceptional customer experiences across various programs. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a seamless customer journey. The ideal candidate for this role is fluent in English, both written and spoken, and possesses a strong passion for problem-solving and service excellence. Your key responsibilities will include capturing and documenting customer complaints with professionalism and empathy, adapting your communication style based on the customer's tone and emotional state, efficiently managing complex customer issues to ensure timely resolution, maintaining effective call control for smooth transitions, and utilizing multiple tools and systems for accurate data entry while speaking with customers in three supported languages. To excel in this role, you must hold a Bachelor's Degree/Diploma in a relevant field or have equivalent experience, demonstrate proficiency in English meeting scale requirements, showcase strong customer service skills, exhibit excellent active listening and communication abilities, possess experience in handling culturally diverse customers, and have good PC and internet navigation skills. Additionally, you should be adept at typing with high accuracy, have prior experience in self-directed training and PC-based learning, be capable of handling sensitive information while adhering to compliance standards, demonstrate a problem-solving orientation, and ideally have prior experience in a multilingual contact center or customer support environment. Join our team at UnifyCX and be part of a transformative AI platform that prioritizes measurable results, talent enablement, automation, and strategic partnerships to deliver scalable, personalized, and compliant customer solutions. If you are ready to take on the challenge of providing world-class customer support and enhancing the customer journey, we look forward to welcoming you to our customer experience team!,