8 Implementation Support Jobs

As a Senior Business Analyst, you will be responsible for various tasks including data analysis and mapping, system configuration, implementation, training, and support of software applications for new and existing clients. You will need to adhere to project standards, ensure timely completion of projects, and meet client specifications. This role involves client interaction and may require travel to client sites as needed. The work you will be performing is generally of moderate complexity. Your responsibilities will include: - Interacting with clients to determine project requirements and conduct needs analysis. - Configuring system parameters and controls based on clients" business practices and processes, recommending best practices, and gaining client acceptance. - Conducting data analysis and mapping activities for assigned applications, analyzing source data files, and mapping data to target applications. - Providing on-site or remote support during client conversions. - Testing and troubleshooting system configuration and functionality, validating new system input, output, and connectivity. - Identifying, researching, and assisting in resolving any technical issues that may arise. - Communicating project scope, status, and risks to stakeholders, recording project-related activities accurately and timely. - Following established project, departmental, and company procedures and quality standards, as well as project management standards. - Managing assigned implementation projects to ensure timely completion and appropriate client transition. - Updating internal documentation, providing subject matter expertise to internal staff, and participating in the development of implementation or training content. Additionally, you will be required to have: - Minimum of 6 years of experience in a relevant area, preferably in a financial institution or industry software company. - Client-facing service experience. - Strongly preferred experience in software implementation, support, or training. - Knowledge of project management disciplines is a plus. As a Senior Business Analyst, your role is crucial in ensuring successful software application implementations and client satisfaction. Your expertise and skills will contribute to the growth and success of the projects you are involved in.,

As an integral part of Assystem, you will play a crucial role in enhancing the efficiency and optimization of engineering and large project management within the Transport Department. Your responsibilities will involve various aspects of process analysis, improvement, requirements gathering, documentation, change management, and implementation support. You will be tasked with analyzing and documenting existing business processes related to infrastructure projects within the Transport Department. By identifying inefficiencies and opportunities for enhancement, you will develop solutions to streamline processes, reduce costs, and improve overall efficiency. Your recommendations will be detailed in Business Process Improvement (BPI) reports aimed at facilitating implementation. Collaboration with stakeholders across the Transport Department will be essential for gathering and documenting functional and technical requirements for new infrastructure projects. Your role will involve translating stakeholder needs into comprehensive specifications for systems and software, as well as designing and developing Requests for Proposals (RFPs) for contractor and vendor selection based on these requirements. In addition, you will be responsible for developing and implementing a robust change management plan to facilitate the transition to new processes and systems. This includes providing training and ongoing support to Transport Department staff, monitoring implementation progress, and making adjustments as necessary. You will also liaise with project stakeholders and present reports and recommendations to senior management. To excel in this role, you should hold a B. Tech degree in Computer Science, Information Technology, or a related field, along with a minimum of 5 years of experience in analyzing, documenting, and improving business processes in large-scale projects. Proficiency in business process analysis methodologies, requirements gathering, and change management strategies is essential. Strong communication, interpersonal, and presentation skills are required to collaborate effectively with diverse stakeholders. Being updated on industry trends and best practices in process optimization and technology integration is crucial. Experience in the transportation sector or e-governance projects would be advantageous. Assystem values diversity and encourages candidates from all backgrounds to contribute their unique skills and perspectives to shape the future of engineering. If you are ready to take on the challenges of tomorrow's engineering landscape, this is an exciting opportunity to be part of our digital journey from its inception.,

As a Blackline Consultant at HCL, you will play a key role in the implementation, configuration, and optimization of the Blackline platform, with a specific focus on the Transaction Matching module. You will lead multiple implementation projects independently, ensuring milestones are met and customer satisfaction is achieved. Communication with stakeholders regarding project progress, risk identification, and mitigation planning will be a crucial part of your responsibilities. Your role will also involve application administration tasks such as user and role management, system maintenance and configuration, report creation, workflow optimization, and providing user training and support. You will need to have a deep understanding of the integration between Blackline and other ERP systems such as Peoplesoft and SAP, as well as other accounting systems. As a Certified Blackline implementation expert with at least 10 years of experience and a bachelor's degree in accounting, finance, or a related field, you will be expected to provide technical oversight across the implementation of various modules. You will act as the primary Blackline technical subject matter expert, offering support to users and addressing functionality questions and issues. Collaboration with the Finance team and System Implementation team will be essential in ideation, technical development, and implementation of Blackline modules. Your responsibilities will also include ongoing support and testing of Blackline software program updates to ensure functionality. You should have a strong background in technical product management and the ability to translate leading-edge technical capabilities into deliverable solutions for the finance team. Strong collaboration skills with technical, business, accounting, and IT teams will be necessary to drive continued innovation in thinking, requirements, and delivered capabilities. The ideal candidate for this role should have a minimum of 3 years of experience administering the Blackline application as a system admin. Proficiency in Intermediate/Advanced Excel is required, and VBA knowledge is a plus. Strong financial, analytical, and systems acumen, along with innovative problem-solving skills, are essential for success in this position. The ability to work effectively under pressure, manage changing priorities, and interact with various functions and levels of management is crucial. If you have experience with technical accounting systems and related solutions, along with a background in TTLH industry, it will be considered highly advantageous. Join us at HCL and be part of a dynamic team that values expertise, innovation, and collaboration in delivering cutting-edge solutions in Blackline implementation.,

Chubb is a world leader in insurance, operating in 54 countries and territories. The company offers commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse range of clients. Known for its extensive product and service portfolio, broad distribution capabilities, exceptional financial strength, and global presence, Chubb Limited, the parent company, is listed on the New York Stock Exchange (NYSE: CB) and is part of the S&P 500 index. With approximately 40,000 employees worldwide, Chubb is committed to excellence in serving its customers. For more information, visit www.chubb.com. Chubb India is undergoing a digital transformation journey focused on engineering excellence and analytics. Recognized as a Great Place to Work for three consecutive years, Chubb India nurtures a culture that encourages innovation, collaboration, and growth. With a team of over 2500 professionals, Chubb India fosters a start-up mindset that values diverse perspectives and solution-driven approaches. The organization is dedicated to fostering expertise in engineering, analytics, and automation to thrive in a dynamic digital landscape. As a TCPWave Subject Matter Expert, you will play a crucial role in our team by leveraging your extensive knowledge of TCPWave's DNS, DHCP, and IPAM technologies. The ideal candidate will have a proven track record of leading and supporting implementations in large enterprise environments. Your responsibilities will include expert troubleshooting, implementation support, training and development, governance and standards enforcement, process improvement, documentation, stakeholder engagement, and collaboration with IT teams. Key Responsibilities: - Expert Troubleshooting: Address complex troubleshooting issues related to TCPWave technologies to ensure minimal impact on business operations. - Implementation Support: Lead the deployment of TCPWave DNS, DHCP, and IPAM solutions, collaborating with cross-functional teams for successful integration. - Training and Development: Conduct training sessions for operational teams to enhance their skills in TCPWave technologies. - Governance and Standards: Maintain infrastructure standards and policies for DNS, DHCP, and IPAM to ensure compliance and operational excellence. - Process Improvement: Analyze existing workflows, recommend enhancements, and execute improvements for efficient IP address management. - Documentation: Develop and maintain comprehensive documentation, including SOPs and best practice guides for TCPWave implementations. - Stakeholder Engagement: Gather requirements from stakeholders and provide guidance on technology integration and best practices. - Collaboration with IT Teams: Work closely with SRE and Network Operations teams to automate manual tasks for improved service delivery. Qualifications: - 5-10 years of experience in DNS, DHCP, and IPAM technologies, with a focus on TCPWave solutions. - Expertise in deploying and managing TCPWave platforms in large-scale enterprise environments. - Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues effectively. - Experience with scripting and automation tools, particularly in DNS and IPAM management. - Excellent communication skills to convey technical information clearly to both technical and non-technical audiences. - Detail-oriented with exceptional organizational skills to manage multiple projects effectively. - Relevant certifications in networking or TCPWave technologies are highly desirable. - Experience in a multinational team environment is a plus. Join Chubb, a global insurance leader, to be part of a culture that values employee experience, engineering excellence, and innovation. Experience a start-up-like atmosphere that encourages agility, ownership, and continuous growth. As we focus on excellence and growth, we are committed to providing employees with a conducive work environment and opportunities for career advancement. If you are ready to make a difference and share our values of integrity, innovation, and inclusion, we invite you to join Chubb India's journey. Apply Now: Chubb External Careers,

This is a full-time hybrid role for an Information Technology Business Analyst at Ek Software Pvt. Ltd. As an IT Business Analyst, you will be responsible for analyzing business processes and requirements, and translating them into effective IT solutions. You will work closely with stakeholders, including healthcare service organizations, to gather and document business requirements, identify gaps, define processes, and recommend improvements. This role is located in Ahmedabad, with the flexibility for remote work. Key responsibilities include analyzing data to identify trends, patterns, and insights that inform business decisions, working with IT and other departments to implement solutions and ensure they align with business goals, communicating findings, recommendations, and project updates to stakeholders and executives, creating detailed documentation of business requirements, processes, and solutions, and identifying opportunities for process improvements and contributing to ongoing optimization efforts. The ideal candidate will possess strong analytical and problem-solving skills, proficiency in data analysis tools and techniques, excellent communication and interpersonal skills, ability to work collaboratively with cross-functional teams, experience with business process modeling and documentation tools such as Figma and MS Visio, knowledge of project management methodologies and tools like Agile, Scrum, Jira, and Confluence, natural curiosity, a love of learning how things work, and always being on the lookout for innovative improvements. Qualifications for this position include a Bachelor's Degree or greater in Information Technology, computer systems engineering, or related field, 3-5+ years of experience as a Business Analyst, preferably in the insurance industry, comfort with rapidly changing priorities, business needs, and conditions, a strong sense of accountability and ownership, and knowledge of SQL Queries.,

You will be responsible for selling products or services that require a strong understanding of their technical aspects, often serving as a bridge between technical and sales teams. Your role will involve identifying customer needs, demonstrating product capabilities, and ensuring successful implementation and support to drive sales and build long-term relationships. This is a full-time position that offers benefits such as leave encashment and Provident Fund. The ideal candidate should have a Bachelor's degree. Your work location will be in person, where you will engage with customers to understand their requirements and showcase how the technical aspects of the products or services meet their needs effectively. Your efforts will contribute towards achieving sales targets and fostering lasting connections with clients.,

As a Business Analyst, you will play a crucial role in driving major business projects, corrective and evolutive maintenance, and transformation initiatives for applications. Your primary responsibility will be to gather business requirements from stakeholders, analyze them, and collaborate with development teams and systems architects to define effective system solutions. You will be tasked with preparing impact analysis documents, recommendations, and executive briefings, along with identifying dependencies on external systems and managing them across other IT departments. Throughout the project lifecycle, you will produce key deliverables such as solution proposals, user acceptance test plans, and dependency matrices to ensure alignment with business objectives. Working closely with project managers and project coordinators, you will define requirements for solutions, functionally design software or reports based on client requirements, and produce schedules and ad-hoc information requests to meet user satisfaction. Testing applications to ensure they meet required needs and supporting the implementation and roll-out of finalized products will also be part of your responsibilities. In addition, you will guide the development team in building the desired solutions, groom the product backlog, and actively participate in various scrum ceremonies. Prioritizing business requirements to keep stakeholders satisfied, taking ownership of projects, and contributing to coordination with business and transversal teams are essential aspects of this role. Your ability to troubleshoot issues faced by end users, provide innovative solutions to real-life business problems, and leverage your Telco background will be advantageous. Proficiency in UML, understanding of Rest and SOAP based Web services, familiarity with JIRA, and a strong customer focus are also key attributes for success in this position. Furthermore, your excellent communication and presentation skills, comfort with both large and small audiences, and proven track record of building strong business relationships with diverse stakeholders will be critical. Your transversal coordination, facilitation, and leadership skills, coupled with a good understanding of agile methodologies and databases, will further enhance your effectiveness in this role. If you have people management experience, it will be a plus as you may lead, mentor, and manage junior analysts or project teams. Facilitating team meetings, project reviews, and stakeholder presentations, coordinating cross-functional teams, and ensuring timely delivery of project milestones are additional responsibilities that you will undertake. Prioritizing tasks and managing resources efficiently to meet objectives will be key to your success in this dynamic, fast-changing environment.,

INITIAL 1 YEAR CONTRACT (LPE) Work Location: Patna (Work from Office only) Description • B.E./B. Tech/MCA with a minimum 4 years of experience in IT/ITES • Should have minimum of 2 years of experience in IT Consulting in Government / PSU client. Qualification • B.E./B. Tech/MCA with a minimum 4 years of experience in IT/ITES • Should have minimum of 2 years of experience in IT Consulting in Government / PSU client. Skills IT Consulting e-governance IT Consultancy