3 Implementation Engineering Jobs

About Seceon: Seceon is a leading provider of AI-driven cybersecurity solutions. The innovative platform empowers organizations to detect, respond to, and prevent advanced threats in real-time. With a focus on automation, scalability, and simplicity, Seceon ensures businesses of all sizes stay protected. Job Summary: As a Customer Success Engineer at Seceon, you will serve as the primary technical point of contact for customers. Your mission is to ensure seamless onboarding, deployment, and ongoing success with the cybersecurity solutions. Working closely with customers, internal support teams, and engineering, you will resolve issues, drive adoption, and ensure overall satisfaction. Key Responsibilities: - Act as a trusted advisor to Seceon customers, guiding them through onboarding and implementation of the platform. - Troubleshoot and resolve technical issues in collaboration with internal support and product teams. - Deliver product training and support customer enablement sessions. - Monitor customer health, usage trends, and proactively suggest improvements. - Gather feedback to contribute to product improvements and customer retention strategies. - Document processes, FAQs, and solutions to build a strong knowledge base. - Support sales and pre-sales efforts with product demos and technical clarifications when needed. Requirements: - Bachelors degree in Computer Science, Engineering, IT, or related field. - 3+ years of experience in a technical support, customer success, or implementation engineering role. - Strong understanding of cybersecurity concepts (SIEM, SOC operations, threat detection preferred). - Basic knowledge of networking, firewalls, and cloud infrastructure (AWS/Azure is a plus). - Excellent communication and interpersonal skills. - Customer-first attitude with the ability to manage multiple priorities.,

POSITION OVERVIEW This Senior Implementation Engineer role is responsible for configuring and customizing e2opens Intelligent Application Suite in line with the E2open's direction and customers business needs. The Senior Implementation Engineer will lead/work in a team of project manager, architects, application implementation engineers and testers in the full SDLC cycle including requirements gathering, solution design and development, user acceptance testing and solution implementation. RESPONSIBILITES: Understanding complex requirements from Customer/Solution architect and translate into technical design and clear documentation on how value-based use cases will be implemented Leverages E2open product expertise to guide clients on the solutions and configurations that will best meet their needs Develops functional design specifications and technical design. Writes Process Flows and Business Blueprint documents Configures E2open application and collaborates with technical team for implementation of integrations and complex customizations to meet clients needs Lead technical discussions with internal product/analytics team to implement complex solutions. Customizing standard solutions to meet complex customer requirements. Reviewing codes for other team members configuration Mentoring other team members in configuration and project delivery Presenting solutions to the customers. Trouble-shooting technical issues of projects that other team members are not able to solve Effectively communicates a variety of information (e.g., technical details, status updates, obstacles and challenges being faced, strategies for resolving issues, reporting and interpretation of data) in a way that the client understands and finds meaningful Responsible for collaborating regularly with global, multicultural teams both within E2open and on clients side QUALIFICATIONS AND EXPERIENCE: Degree/Masters in Computer Science, Information Technology or other relevant IT programs / courses. 3-6 years of technical developer experiences Strong skills Core JAVA, Groovy, Python, SQL, Basic knowledge of Linux Some exposure to Integration involving XML, API, Webservice & B2B Protocols like EDI, XML Good understanding of SDLC Working knowledge of at least one E2open solution (tech stack, delivery methodology, change mgmt.) Firm understanding of implementation best practices Complex troubleshooting skills Good Enterprise Software Implementation Experience Good knowledge of English Verbal and Written

What You'll Do You will support Avalara's customers in setting up the connector between Avalara's Tax Engine and the customer's ERP, POS or Ecommerce platforms This is an Individual contributor role. You will assist customers in configuring their ERP, POS or Ecommerce platforms to support their sales tax processes and industry best practices Track the aspects of customer implementations, including important tasks, target dates, forecast dates, risk factors and customer interactions Support customers' success by answering application questions, tracking issues, monitoring changes and resolving or escalating problems according to company guidelines You will report to the Implementation Manager and this role is for Pune Location. This is an Onsite role from Pune office What Your Responsibilities Will Be You will install and configure several of the following ERPs: Sage 100, Sage 300, Sage 500, Sage Intacct, Dynamics GP, D365 Sales, D365 Business Central, Salesforce Sales Cloud, Stripe Invoicing, NetSuite, QuickBooks, along with the ability to explain the configuration options and demonstrate sales order/invoicing processes. You will manage a large portfolio of active customers through their implementation or support process; organization and varying needs is critical to this role's success What You'll Need to be Successful 8+ years of experience with software implementation is required within the B2B sector or relevant experience Bachelor of Science in Engineering/Information systems/IT Experience with Tax Automation: lead the implementation of tax engines, returns exemption certificate systems for Avalara, TaxJar, Vertex, Sovos, Sabrix or similar software Experience as a Tax Manager, Tax Accountant, or bookkeeper for a business.# LI-Onsite