4.0 - 8.0 years

0 Lacs

haryana

On-site

The Conversation Quality Assurance (QA) role involves testing and validating conversational AI systems to detect issues like misinterpretations, incomplete responses, or errors. By improving user satisfaction through user-centric testing methodologies, you will contribute significantly to enhancing user expectations and preferences. This position is currently a 12-month fixed-term role with the potential for extension as the role evolves. Key Responsibilities: - Review HR Bot interactions to evaluate response quality, tone, and relevance. - Identify errors, misunderstandings, and subpar user experiences in conversations. - Categorize conversations based on outcome, intent accuracy, and senti...

Posted 1 month ago

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Quality Auditor Apex Services. Hiring For One of the leading broking firm

1.0 - 3.0 years

0 - 0 Lacs

navi mumbai

On-site

Dear Candidate, Greetings From "APEX SERVICES" Designation- Assistant manager/deputy manager/auditor Role- Quality auditor CTC- upto-3.2 LPA + incentive + Other benefit Roles and responsibility 1) Review and audit recorded calls between dealers and clients for order placements. 2) Ensure that calls are clear, complete, and accurately reflect the transaction being conducted. 3) Ensure compliance with financial regulations (e.g., SEBI) and internal policies. 4) Identify and report discrepancies or non-compliance issues. 5) Prepare and maintain detailed audit reports. 6) Collaborate with compliance teams to address any issues. 7) Ensure compliance with internal policies regarding call recording...

Posted 2 months ago

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