Digital Customer Support Executive BHIVE Workspace

1.0 - 5.0 years

0 Lacs

karnataka

On-site

We are looking for a proactive and energetic Digital Customer Support Executive who will act as the internal point of contact for resolving customer complaints and questions. This is not a client-facing role but a critical coordination role that ensures all customer queries received from platforms like email, social media, chat, or CRM systems are efficiently routed and resolved by working with internal stakeholders like operations, sales, tech, or product teams. This role requires strong ownership, attention to detail, and a get-it-done attitude, with a focus on team collaboration. As a Digital Customer Support Executive, your responsibilities will include internal coordination by acting as the central point of contact for incoming customer issues received digitally or by the ground team. You will collaborate closely with internal departments like Operations, Facilities, IT, Sales, and Finance to ensure timely resolution of customer concerns. Additionally, you will be responsible for monitoring and updating customer queries using Freshdesk ticketing platforms, following up with stakeholders, and maintaining SLAs (Service Level Agreements) for complaint resolution. It will also be your duty to identify recurring problems or unresolved issues and escalate them to relevant managers while tracking and reporting key metrics such as resolution time, pending issues, and team response performance. To be successful in this role, you should have 1 to 3 years of experience in customer support, helpdesk coordination, or operations roles (preferably in a startup or high-growth company). Experience working with ticketing systems, Excel/Google Sheets, and basic CRMs or project management tools is essential. Exceptional communication skills, both written and verbal, are required, along with strong interpersonal and negotiation skills to effectively nudge, follow-up, and get things done. A hustler mindset characterized by being proactive, agile, and outcome-driven, as well as being a strong team player with a collaborative work ethic, is highly valued. Preferred qualifications include being a graduate in any discipline and having experience in coworking, hospitality, or tech-driven operational environments. Familiarity with platforms like Slack, Notion, Jira, or equivalent is considered a plus. Joining BHIVE means contributing to a real impact on the startup ecosystem in India. As an Equal Opportunity Employer, BHIVE proudly stands by the belief that understanding and valuing diversity is essential for helping associates, customers, and communities lead better lives. By fostering inclusivity and recognizing unique styles, experiences, identities, ideas, and opinions, BHIVE aims to create an environment where all individuals feel respected and valued. If you refer a candidate for this position, you stand to win exciting prizes under the Employee Referral Policy. BHIVE Group envisions helping people live a better quality of life, and their mission is to be amongst the most loved and admired real estate companies of India by 2033. BHIVE Workspace offers a passionate, youthful, and vibrant work environment located in the heart of Bangalore's bustling Central Business District. If you are enthusiastic about making a difference in the customer support domain and enjoy working in a collaborative team setting, we encourage you to apply for this role.,

Posted 2 weeks ago

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Technical Process Engineer IBITS Technology Solutions

2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Technical Process Engineer in the IT Hardware & Networking industry located in Chennai, you will be responsible for answering emails via the ticketing system, providing primary level solutions through telephone/email, troubleshooting server and network issues, preparing daily and monthly reports, monitoring the network and data center, responding to help desk application requests, tracking problems until resolution, coordinating with the team for escalations, monitoring e-mail for support inquiries, maintaining a log sheet of help desk activities, creating new processes and adjusting workflows. To excel in this role, you must possess technical knowledge in networking and hardware troubleshooting, hold a CCNA certification, and have knowledge of Linux and Windows Server. Excellent verbal and written communication skills are essential, as well as the ability to work in rotational shifts. Previous experience in helpdesk coordination or customer support would be advantageous. If you are a proactive individual with a passion for problem-solving and a strong background in IT hardware and networking, this position offers an exciting opportunity to contribute to a dynamic team and make a meaningful impact on the organization's technical processes.,

Posted 1 month ago

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IT Helpdesk Coordinator Ideasinfinite

1.0 - 2.0 years

2 - 4 Lacs

Goregaon

Work from Office

Must be a graduate Must have worked on a ticketing tool, SLA management, incident management. Should have knowledge on call analysis. Should be proficient in Excel. Thorough knowledge on ITIL Processes and MIS. Excellent Communication skills

Posted 2 months ago

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