2.0 - 7.0 years

13 - 14 Lacs

noida, gurugram, delhi / ncr

Work from Office

We're Hiring: Technical Support Manager (6-10 yrs) Education B.E./B.Tech/MCA in Computer Science, IT, Electronics, or related field. Were looking for a Technical Support Manager with solid hands-on experience in application support, APIs, databases, and system monitoring someone who can lead the ops vertical and keep things running smoothly, no matter what. What You'll Do: Lead the application support team and oversee daily operations Be the go-to person for escalations and critical issues Ensure SLAs are met including after-hours support when needed Monitor enterprise applications, respond to incidents, and resolve issues fast Perform RCA and drive permanent fixes Strong command over APIs testing , databases (SQL), logs, and troubleshooting Work with logs, database queries, and infrastructure to maintain stability Coordinate releases, patches, and upgrades Keep internal documentation and knowledge bases updated Support Dev/Infra teams during escalations Participate in on-call support rotation Excellent communication and team leadership skills Tech Stack & Tools We Use: Monitoring & Logging : Kibana, Grafana, AppDynamics, Prometheus, Zabbix, Dynatrace Version Control : GitHub General Skills : System troubleshooting, alerting, DevOps & QA collaboration

Posted 3 days ago

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