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L2 Engineer - Customer Support Progression Infonet

4.0 - 8.0 years

0 Lacs

haryana

On-site

As an L2 Engineer in Customer Support at Progression, you will be responsible for managing the SSO Solution, Active Directory (AD Azure/Intune/Linux-based AD), and email solution. Your duties will include overseeing antivirus server management, patch management, as well as firewall and AP management. Additionally, you will be involved in implementing and managing new tools and technologies such as MDM, Encryption solution, and DLP. You will diagnose and troubleshoot software and hardware issues, technical problems, account setups, and network configurations. It is crucial to escalate unresolved issues to the appropriate OEM or vendor like Sophos, Microsoft, or Google. Ensuring that all probl...

Posted 2 months ago

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