Desktop Support Engineer

As a Hardware and Network Maintenance Specialist at VGL Group, you will play a crucial role in ensuring the smooth functioning of all hardware components and network infrastructure. Your responsibilities will include: **Hardware Maintenance:** - Install, configure, and maintain all hardware components, including desktops, laptops, printers, servers, and other peripherals. - Troubleshooting: Diagnose and resolve hardware-related issues, such as malfunctioning components, connectivity problems, and peripheral failures. - Repairs and Replacements: Conduct repairs on faulty hardware or arrange for replacements as needed, ensuring minimal disruption to the business. - Inventory Management: Maintain an accurate inventory of all hardware assets, including tracking of warranty status and managing lifecycle replacements. - User Support: Provide technical support to end-users for hardware-related issues, ensuring prompt and effective resolutions. - Documentation: Keep detailed records of all hardware configurations, repairs, and updates. **Network Maintenance:** - Monitor and maintain network hardware and software, including routers, switches, firewalls, and wireless access points. - Troubleshooting: Diagnose and resolve network issues, including connectivity problems, hardware failures, and software conflicts. - Network Security: Implement and manage network security measures to protect against unauthorized access, data breaches, and other security threats. - System Updates: Perform regular updates and patches to network systems and software to ensure they are up-to-date with the latest security protocols and features. - User Support: Provide technical support to end-users for network-related issues, including connectivity problems, VPN access, and network printer setup. - Documentation: Maintain accurate records of network configurations, changes, and troubleshooting steps. - Network Optimization: Analyze network performance and implement improvements to increase efficiency and reduce downtime. In addition to the technical responsibilities, VGL Group is committed to social impact and ESG initiatives, fostering a culture of talent and meritocracy, and has been recognized for operational excellence and employee-friendly policies. As a part of the team, you will be part of a diverse and inclusive work environment where your contributions will be valued. **Qualifications:** - Bachelor's degree in Information Technology or a related field. - Certifications in CCNA/MCSA/Hardware A+/Networking Certification. - Proven experience in network support with a solid understanding of network infrastructure and protocols. - Strong problem-solving skills and the ability to work under pressure. - Excellent communication skills, both written and verbal. Join VGL Group in Jaipur as a Hardware and Network Maintenance Specialist and be a part of a dynamic team that values excellence, innovation, and social responsibility.,