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Krishna Enterprise's
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Desktop Support Engineer

Desktop Support Engineer

Krishna Enterprise's

0 years

0 Lacs

nellore andhra pradesh india

Posted:2 days ago| Platform:

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Skills Required

support software troubleshooting service networking resolve

Work Mode

Remote

Job Type

Full Time

Job Description

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.If youre computer-savvy and enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

Address user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalThis job is provided by Shine.com

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Desktop Support Engineer