Desktop Support Engineer

1 - 3 years

0 Lacs

Posted:9 hours ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Desktop Engineer

macOS


Experience - 1 to 3 years

Notice Period Should be - Immediate Joiner / Serving Notice Period

Location - Chennai

Interview Rounds - Face to Face only


Key Responsibilities

  • Support and manage macOS/Windows devices using Jamf Pro and Intune.

  • Ensure device security compliance (encryption, patching, antivirus).
  • Provide on-site and remote IT support; handle incidents via ServiceNow.
  • Troubleshoot hardware, software, and basic network issues.
  • Support AV systems, video conferencing, and townhall/event setups.
  • Maintain accurate IT asset inventory and manage asset lifecycle.
  • Assist with LAN/Wi-Fi troubleshooting and VPN access.
  • Update IT documentation and support process improvements.


Skills & Qualifications

  • 1-3 years of IT support or desktop engineering experience.

  • Strong knowledge of macOS, Windows 10/11, Jamf Pro, and Intune.
  • Familiarity with ServiceNow and basic networking (VLANs, DNS, DHCP, Wi-Fi).
  • Experience with Meraki/Cisco/Juniper environments and AV setups.
  • Strong communication, problem-solving, and customer service skills.

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