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0.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
TITLE OF ROLE : Customer Claims Representative REPORTS TO : Austyn LoScalzo Main Purpose Of The Role/Position Summary We are seeking a dedicated and skilled Entry-Level Customer Dispute Representative to join our dynamic and global Trimble shared services team. As a Customer Dispute Management Representative, you will be responsible for effectively managing and resolving customer disputes and concerns in a timely and satisfactory manner. Your role will involve investigating internal and external customer complaints and claims, communicating with various internal teams, and ensuring that customer issues are resolved in alignment with company policies and customer satisfaction goals. Job Responsibilities Basic Dispute Resolution: Investigate and resolve basic customer disputes and concerns related to product or service quality, billing discrepancies, shipping issues, and any other customer-related concerns in a professional and empathetic manner. Collaboration: Liaise with internal teams such as sales, order admin, product managers, financial controllers, credit & collections, cash applications, and operations to gather relevant information and collaborate on finding appropriate solutions to customer disputes. Problem Solving: Analyze situations and find creative solutions to ensure that customer issues are resolved to their satisfaction while maintaining the company&aposs best interests. Documentation: Maintain accurate and detailed records of customer interactions, investigations, and resolutions in the company&aposs CRM system. Escalation: Escalate unresolved or complex disputes to higher levels of authority within the organization while providing comprehensive background information to aid in their resolution. Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and ensuring a positive overall customer experience. Qualifications & Experience 2-4 Year Degree preferred; additional education or training in claims processing, business administration, accounting/finance, software delivery or supply chain management is a plus. Experience in customer service, dispute resolution, order administration, accounting/finance, sales support, or a related field is beneficial but not mandatory for entry-level positions. Empathetic and patient approach to handling customer concerns and resolving disputes. Strong organizational skills, attention to detail and accuracy in data entry and order processing. Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude. Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. Problem-solving and critical-thinking abilities to resolve order-related issues effectively. Experience with a top tier Enterprise resource planning (ERP) system a plus. Familiarity with Salesforce CRM systems and other relevant software applications a plus. Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus. Internal Relationships required to build within this role: Sales managers Sales Operations Business Division and Sector controllers Operations: Export, shipping, config etc. Planner/Buyers Export Compliance Customer Support teams Product managers Credit & Collections Cash Applications External Customers/Resellers General abilities and skills expected to be learned and mastered in this role: Gained experience with Salesforce and Oracle Basic understanding of reverse logistics/accounting and overall Trimble Order-to-Cash process concepts Basic understanding of and adherence to trade compliance and revenue recognition compliance Show more Show less
Posted 3 weeks ago
2.0 - 6.0 years
0 Lacs
maharashtra
On-site
You have a great opportunity to join a dynamic team in Mumbai Jogeshwari with 3 years of experience. You should possess knowledge of BW for Hana, including ABAP / AMDP based coding in the context of BW for Hana, BW 7.3, BO WEBI, and SAC. Your role will involve resolving issues in existing BW reports and having a clear understanding of Technical data modelling using Eclipse and HANA Studio. It is essential to have 2-4 years of BW4hana hands-on Technical experience, along with expertise in Process chain, Data load, Data conciliation. Additionally, you should have basic table and BW datasource knowledge of SAP ECC and SAP HANA. If you meet these requirements and are ready to take on this exciting challenge, please share your updated resume to ruchita.parsekar@e-stonetech.com. We look forward to reviewing your application.,
Posted 1 month ago
4.0 - 8.0 years
0 Lacs
noida, uttar pradesh
On-site
The ideal candidate for the Azure Data Engineer position will have 4-6 years of experience in designing, implementing, and maintaining data solutions on Microsoft Azure. As an Azure Data Engineer at our organization, you will be responsible for designing efficient data architecture diagrams, developing and maintaining data models, and ensuring data integrity, quality, and security. You will also work on data processing, data integration, and building data pipelines to support various business needs. Your role will involve collaborating with product and project leaders to translate data needs into actionable projects, providing technical expertise on data warehousing and data modeling, as well as mentoring other developers to ensure compliance with company policies and best practices. You will be expected to maintain documentation, contribute to the company's knowledge database, and actively participate in team collaboration and problem-solving activities. We are looking for a candidate with a Bachelor's degree in Computer Science, Information Technology, or a related field, along with proven experience as a Data Engineer focusing on Microsoft Azure. Proficiency in SQL and experience with Azure data services such as Azure Data Factory, Azure SQL Database, Azure Databricks, and Azure Synapse Analytics is required. Strong understanding of data architecture, data modeling, data integration, ETL/ELT processes, and data security standards is essential. Excellent problem-solving, collaboration, and communication skills are also important for this role. As part of our team, you will have the opportunity to work on exciting projects across various industries like High-Tech, communication, media, healthcare, retail, and telecom. We offer a collaborative environment where you can expand your skills by working with a diverse team of talented individuals. GlobalLogic prioritizes work-life balance and provides professional development opportunities, excellent benefits, and fun perks for its employees. Join us at GlobalLogic, a leader in digital engineering, where we help brands design and build innovative products, platforms, and digital experiences for the modern world. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers worldwide, serving customers in industries such as automotive, communications, financial services, healthcare, manufacturing, media and entertainment, semiconductor, and technology.,
Posted 1 month ago
5 - 8 years
7 - 10 Lacs
Bengaluru
Work from Office
This is for an experienced systems engineer (SE) position in the airplane systems engineering organization in the Boeing Commercial Airplanes (BCA) BU. As a member of this team, you will be responsible for System development of aircraft network system, aircraft interface device, computing device, electrical sub-systems, development Assurance (ARP4754A), Validation & Verification and traceability of requirements. Also, you will be responsible for Systems design, system level requirements development, decomposing requirements, testing, and supports FAA certification documents. Position Responsibilities: Demonstrate excellence in development of high-integrity aircraft network system / aircraft interface device / computing devices / cabin systems. Demonstrate excellence in System design, integration & testing. Demonstrate excellence in development Assurance (ARP4754A) Develop System test procedures. Perform Requirements Management in DOORS. Evaluates customer/operational needs to define and coordinate system performance requirements, functional requirements and regulatory requirements. Applies an interdisciplinary, collaborative approach to plan, design, develop and verify a lifecycle balanced system of systems and system solutions. Coordinates with engineering functions to define requirements related to safety, reliability, maintainability, testability, human systems integration, survivability, vulnerability, susceptibility, system security, regulatory, certification, product assurance and other specialty engineering groups. Develops the planning, organization, implementation and monitoring of requirements management processes, tools, risk, issues, opportunity management and technology readiness assessment processes. Resolves cross-functional technical issues. Present requirement, design and/or development revision and changes to formal change boards. Tests and validates to ensure system designs meet operational and functional requirements. Basic Qualifications (Required Skills/Experience): Bachelors or Masters Degree / Mechanical Engineering is required as BASIC QUALIFICATION. Working experience in a couple of areas from the following: Network Systems: Connectivity systems/network systems, inflight connectivity systems, Wireless access points, Network file server, Wi-Fi, 5G, cloud, Data load, Health management BITE, Hardware requirements, cyber security or Cabin Systems: Network systems, Digital backbone, Video Surveillance system, Direct view system, Camera, Monitor. Perform Requirements development, System Architecture, Design, Verification and Validation for airplane systems: Working experience on ARP 4754 & knowledge on ARP-4761, DO178, DO -160 & DO-254 Standards. Working experience on / MIL STD 704 & MIL STD 461 requirement is required Systems testing knowledge and Hands on experience in using test equipment. Hands on Experience on IBM Rational DOORS / dxl scripting / automation for productivity in requirements Management is required Performs System analyses activities for safety, reliability, maintainability, testability, regulatory and certification. Strong Written, verbal communication with engineers, management, and non-engineering support staff Experience in working with suppliers or other external stakeholders is preferred. Ability to work in a virtual team environment. INCOSE certification on Systems Engineering is an added advantage. Detailed knowledge of FAA certification and airworthiness requirements is highly desired. Experience in test planning, setup, test development, execution, conducting tests in a lab or production environment. Experience in performing design, integration, and/or testing on avionics sub-systems, performing environmental testing. Typical Education & Experience: Engineering degree (Electronics & communication, Electronics & telecommunication / Electrical & electronics) and 5 to 8 years related work experience, a Master's degree and 4+ years related work experience or an equivalent combination of education and experience. Relocation: This position offers relocation within INDIA. Applications for this position will be accepted until May. 16, 2025 Export Control Requirements: This is not an Export Control position. Education Bachelor's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift Not a Shift Worker (India)
Posted 3 months ago
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