Data Analyst

Key Responsibilities

• Data Collection & Management

• Collect, clean, and validate data from multiple sources (patient surveys, TrackCare/HIS, feedback forms, billing, etc.).
  
• Ensure accuracy and consistency in patient experience data.
  

• Data Analysis & Insights

• Perform

  quantitative and qualitative analysis

  on patient satisfaction, service utilization, turnaround time (TAT), complaints, and grievances.
• Track

  key performance indicators (KPIs)

  related to patient care and service quality.
• Identify

  patterns, trends, and root causes

  for patient dissatisfaction.

• Reporting & Visualization

• Develop

  dashboards, MIS reports, and presentations

  for hospital leadership and PCE team.
• Prepare

  daily/weekly/monthly reports

  on patient experience metrics.
• Use visualization tools (Excel, Power BI, Tableau, etc.) to present insights in a clear and actionable manner.
  

• Collaboration & Support

• Work closely with

  PCCs (Patient Care Coordinators), PCAs, GREs (Guest Relations Executives), Nursing, Billing, and Clinical teams

  to align insights with operational improvements.
• Support

  audits, quality checks, and patient feedback projects

  .
• Participate in

  process improvement initiatives

  to enhance patient satisfaction.

Skills & Competencies

• Strong knowledge of

  Excel (pivot tables, VLOOKUP, dashboards)

  .
• Experience in

  SQL, Python, R

  (preferred but not mandatory for fresher level).
• Exposure to

  data visualization tools

  (Power BI, Tableau, or equivalent).
• Strong analytical and problem-solving skills.
  
• Good communication skills to explain insights to

  non-technical stakeholders

  .
• Patient-centric mindset with focus on

  quality and service improvement

  .

Qualifications

• Graduate/Postgraduate in

  Statistics, Mathematics, Computer Science, Data Science, Healthcare Analytics, or related field

  .
• 0.6 2 years of experience in

  data analytics, preferably in healthcare/hospital domain

  .