Customer Support Representative

Job Title: Customer Support Executive

Location: Calicut, Kerala (Relocation Required)

Experience: Fresher / Experienced

Joining: Immediate Joiner Preferred

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives at Helett Enterprise LLP. The ideal candidate should be fluent in Hindi and English and willing to relocate to Calicut, Kerala. Candidates from North India are highly preferred.

Key Responsibilities

• Handle inbound and outbound customer calls in a courteous and professional manner.
• Understand and resolve customer queries while providing accurate information.
• Maintain and update customer interaction records in CRM software.
• Coordinate with internal teams to ensure prompt issue resolution.
• Strive to deliver excellent service and enhance the overall customer experience.
• Follow company policies and maintain a positive, solution-oriented approach.

Requirements

• Language Proficiency: Fluency in Hindi and English (mandatory).
• No Malayalam knowledge required.
• Strong communication and interpersonal skills.
• Basic computer knowledge and ability to work with CRM tools/software.
• Freshers and experienced candidates are welcome.
• Willingness to relocate and work from Calicut, Kerala.
• Immediate joiners will be given preference.

Job Type

• Full-time
• Permanent
• Suitable for Freshers

Preferred Candidate

• Candidates from North India.
• Candidates who can communicate fluently in Hindi and English without requiring Malayalam.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Language:

• Hindi (Required)
• English (Required)

Work Location: In person