Customer Support Executive (CSE)

Leading diagnostics center actively looking for a Customer Support Executive in Chennai location!

Role: Tele Calling Tamil/English (No Target)
No. of Openings: 5
Qualification: Any Graduate
Experience: Fresher or 1 - 2 years of relevant experience in Tele-calling/Customer Support process.
Salary: INR 15000 - INR 20000/Month (Based on experience)
Shift: Rotational Shift
Shift Timings: 6am - 3pm | 12.30pm - 9pm | 9pm - 7am (No night shift for female candidates)
Job Location: Greams road, Thousand Lights, Chennai
Skills Required:
- Good communication skills- Basic system knowledge

Job Summary:
- Handling incoming calls from patients, addressing their inquiries, and providing information about offered services and procedures.- Making outbound calls to patients to schedule appointments, confirm appointments, or provide reminders about upcoming appointments.- Providing excellent customer service and addressing patient concerns or complaints in a professional and empathetic manner.- To coordinate with internal team for service booking confirmations and patients reports follow-up.- Keeping detailed records of all patient interactions and any relevant information for future reference or reporting purposes.

Only immediate joiners are required.

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Greams Road, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Telecalling: 1 year (Preferred)

Work Location: In person