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Customer Support Executive (CSE)

Customer Support Executive (CSE)

Srichand Academy

0 years

|

1 - 2 Lacs

Posted:1 day ago| Platform: GlassDoor logo

Apply

Skills Required

support empathy crm service documentation schedule resolve reports communication

Work Mode

On-site

Job Type

Full Time

Job Description

Key ResponsibilitiesClient Interaction & Support

Handle inbound and outbound calls, WhatsApp queries, emails, and walk-in enquiries.
Provide detailed information about study abroad options, admissions processes, visa procedures, and offered services.
Maintain a high level of professionalism and empathy while addressing customer questions.

Lead Management

Record, track, and update leads in CRM or internal systems.
Follow up with prospective clients to convert enquiries into consultations or service enrollments.

Process Coordination

Coordinate with counsellors, documentation teams, and visa experts to ensure timely service delivery.
Schedule counselling sessions, appointments, and follow-ups.

Customer Service

Resolve client concerns quickly and escalate issues when required.
Ensure customer satisfaction and maintain strong client relationships.

Administrative Duties

Maintain records, reports, and call logs.
Assist in preparing daily/weekly/monthly customer service reports.

Skills & QualificationsEssential

Excellent communication skills
Strong interpersonal skills and customer-oriented attitude.
Ability to handle pressure and multitask in a fast-paced environment.
Basic computer proficiency (MS Office, CRM tools).

Preferred

Experience in overseas education, immigration, or counselling industry.
Knowledge of study destinations such as Canada, USA, UK, Australia, and Europe.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person

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