Customer Support Agent

ABOUT THE ROLE

As a Customer Support Agent, you will be helping businesses across the India Operations to become success stories every day. You'll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks.

Some of the things you'll be doing:

• Spotting patterns is second nature to you, and you're always ready to highlight areas that can be improved
• Juggling priorities to ensure that members get the best support experience
• Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits
• Enjoy helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks

WHAT WE ARE LOOKING FOR:

• Excellent spoken and written English skills
• You have 1-4 years of experience as a customer support associate
• You understand and have worked with customer satisfaction metrics
• You can attend to all the customer queries, comments and concern posted to the company social media platform
• You can review all social media posts for accuracy
• Ability to use industry tools like Kustomer, Zendesk, GSuite, and Jira
• You are confident talking with our customers to help them get the most from their current account
• Passion for problem-solving and finding solutions to difficult situations
• You are always on the lookout for recurring issues and help create new workflows to solve them
• Strong organisational skills
• Experience working in customer service for the finance industry
• Excellent computer skills
• You have some experience working in startups

WHAT YOU'LL GET IN RETURN:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities