Customer Service Representative

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global leader in digital-led business transformation and services, partnering with over 700 clients across diverse industries. With deep industry expertise and advanced technology, WNS co-creates innovative solutions to address operational challenges and drive strategic growth. The company provides a wide range of services, including customer experience, finance, human resources, procurement, and data-driven analytics. As of June 30, 2025, WNS employs over 66,000 professionals across 64 delivery centers worldwide, with locations in the United States, United Kingdom, Canada, India, and beyond.

Role Description

This is a full-time on-site role for a Customer Service Representative based in Pune. The Customer Service Representative will handle customer inquiries, provide accurate information, resolve issues efficiently, and ensure a high level of customer satisfaction. Daily responsibilities include managing customer interactions, maintaining records of customer queries, adhering to company protocols, and contributing to enhancing the overall customer experience.

WNS Pune is Hiring Voice & Chat Process Executives

📍 Location: Viman Nagar, Pune

💼 Role: Associate / Sr. Associate Customer Support

🗣️ Process: International Voice & Chat Support

🕒 Shift: Rotational (24/7)- including night shift

🎓 Eligibility: UG/Graduate | 0–3 yrs experience

What You’ll Do

Handle customer queries via voice & chat

Provide quick, accurate solutions

Maintain high customer satisfaction

📝 Send me your cv on anjali.shaw@wns.com

📞 Contact HR Anjali: 7738063967

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