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CRM Executive

CRM Executive

0 - 1 years

|

2 - 3 Lacs

Posted:3 days ago| Platform:

Apply

Skills Required

basic crm executive ticketing e-commerce customer service management ms office csat data entry logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

The CRM Executive at Sylvi will be responsible for handling customer queries, maintaining service standards, and ensuring accurate data entry of customer interactions
This role is crucial in supporting the CRM team with daily operations and providing seamless communication across platforms

Key Responsibilities:

Respond to customer tickets and ensure timely resolution
Maintain customer data and interaction logs accurately
Coordinate with internal teams to resolve order-related issues
Assist in documenting SOPs and process checklists
Provide support in CRM tool operations and ticketing systems
Handle order tracking, returns, and logistics communication

Required Skills Competencies:

Soft Skills Task Management Team Collaboration E-commerce Shopping Process Understanding Multitasking Language Competency English Technical Skills Data Entry Customer Logs Maintenance Ticketing System Operations Basic CRM Tool Familiarity Qualifications: Bachelor s degree or diploma in any discipline
0 1 year of experience in customer service or e-commerce CRM
Key Performance Indicators (KPIs): First Response Time Ticket Closure Rate Accuracy in Data Entry CSAT

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