12 Crm Applications Jobs

We are looking for software engineers with Methodical approach, Keen attention to detail, problem-solving abilities, and a solid knowledge base are essential. Strong technical background in relevant cloud platforms( AWS ,OCI ,AZURE, GCP) with working understanding of related concepts such as (Networking , Idenity Providers) is a must. Strong foundation in designing and implementing QA test strategies and automation. You must also be passionate about understanding new and strategic concepts in a fast paced environment acting as POC in order to provide key project deliverables. You will be able to manage multiple priorities across operations and functional testing, making use of your innovative mindset to create automation as appropriate.You will champion and prioritise important Customer and Business scenarios as you develop test strategies. The position requires solid computer science background, strong cloud platform knowledge, analytical skills to create test plan design and strategies, strong coding and design skills for developing and testing enterprise grade software, execution skills, strong collaboration and communication skills, proven track record of delivering strong results in similar projects as QA engineer in a product development organization. About Oracle Analytics for Applications We are looking for senior technical professionals who are passionate about building Business Intelligence and Advanced Analytical Applications. Quality assurance of such systems is a challenging task and requires deep technical knowledge and individuals who are passionate about quality. The right candidate will work closely with the development team leaders, product/program managers, and release managers to create the next generation of our Analytics product line for the cloud. We will provide pre-packaged analytic pipelines and applications hosted on Oracle Cloud Infrastructure, built for Oracle Fusion Cloud Applications. Our Services will deliver pre-built data models for ERP, HCM, CRM applications. Additionally, we will have offerings that will provide semantic layer KPIs and metrics, and modern visualizations that will provide analytical and actionable insights to the Business User. We are building our offerings as Native Services on Oracle Cloud Infrastructure platform. Roles and Responsibilities: Ability to understand the product and it's architecture to create high quality test plans and automation Provide solution to problems involving cloud platform's IaaS , Networking and Identity components Product and release upgrades & operations handling in complex integrated multi team cloud project Develop suitable test strategies and approaches for complex systems. Bring the customer and business user perspective in developing these strategies Work closely with developers, product managers, UI designers to ensure completeness of test cases, bug fixing and increase code coverage Participate in defect and issue resolution process Contribute and Participate in reviews and development of requirement documents, functional and technical design specifications, test specifications Preferred skills and qualifications B.tech Computer Science or equivalent 6+ years of experience in Software operations, functional testing and automation preferably involving SaaS/cloud applications Strong QA experience in creating Test Specs, automating, executing and reporting results Programming interest and experience with Java, Python, Scripting languages etc Professional experience with 3rd Party and Open Source automation tools such as with TestNG, JUnit, Rest-Assured, Selenium Knowledge of DevOps is an added advantage Proven comfort with Linux env and systems, Network, OS, and DB monitoring/debugging Experience in the cloud domain and Experience in testing APIs and working in Agile Environment Container (Docker) based applications, Kubernetes-based deployments Coordinating with the Development team to discuss verification protocols Creating test plans and cases, preparing detailed test reports and prioritizing and executing tests Reviewing technical specifications and design documents Conducting regression testing when needed Good interpersonal skills and communication with all levels of management

As Vice President of Professional Services, you will lead and inspire a team to drive end-to-end SaaS product delivery, oversee project management, and ensure successful implementation of S2P solutions. The ideal candidate for this position will have experience with large business transformation programs enabled by cutting-edge ERP platforms such as SAP or Oracle. In this role, you will be responsible for P&L, delivery, quality of implementation, grooming managers and next-level leaders. Your expertise in program management, customer success, and strategic leadership will play a crucial role in helping enterprises unlock real savings, minimize risks, and elevate compliance through our seamless, user-friendly software. Key Responsibilities: - Champion Customer Success by owning a portfolio of high-impact customer accounts, driving strategic initiatives and revenue growth. - Lead Major Implementations by managing multi-year SaaS implementations, ensuring timely delivery, staying within budget, delivering value, and exceeding client expectations. - Establish robust governance with internal and client stakeholders. - Build strong customer relationships to enhance satisfaction and loyalty. - Oversee project schedules, risk management, and budgets to ensure contractual commitments are met. - Provide technical leadership for digital project implementations, guiding cross-functional teams to success. - Offer strategic guidance during implementation phases to ensure tools, processes, and staff are set up for success. - Become a trusted advisor within Zycus, influencing the implementation of new products and services. - Cultivate relationships with clients and internal stakeholders at all levels. - Utilize critical thinking skills to identify strengths and weaknesses in alternative solutions. - Drive strong contingency planning, cross-training, and career development plans across your team. - Ensure the availability of the right resources at the right time by assessing future resource needs proactively. - Drive revenue and margin attainment while ensuring high project profitability. - Drive continuous improvement in people, process, and technology, both internally and externally. Qualifications: - 15+ years of consulting or professional services experience with a Bachelor's degree in Business, Computer Science, or Engineering. - Hands-on experience with enterprise SaaS products, especially in S2P/P2P, CLM, ERP, and CRM applications. - Candidates from Big 4 firms or premium Indian business schools are highly preferred. - Stellar verbal and written communication skills. - Extensive experience engaging with customers, with international exposure being a plus. - Proven ability to manage and mentor high-performing teams. - High standards of ethics and accountability. - Timezone flexibility to support US delivery requirements. Why Zycus 1. Be part of an Innovative Cloud Product Company leading global business transformation with ML and AI-powered SaaS products. 2. Join a Market Leader recognized by Gartner in Procurement Software Suites, setting industry benchmarks with SaaS-based methodologies. 3. Experience Rapid Growth with a company growing at a staggering 50% year on year in the EMEA - APAC region. 4. Gain Global Exposure working with Fortune 500 customers and gaining unparalleled global experience. 5. Shape the Future of Procurement with large-scale global transformation projects and collaborate with the product team to influence the product roadmap. 6. Lead in AI with Zycus at the forefront of providing AI solutions, challenging the organization daily to leverage GenAI for improved productivity and efficiency. Join a team that's redefining procurement with Cognitive Procurement software and start your #CognitiveProcurement journey with Zycus, where you are truly #MeantforMore.,

As a Software Tester at our company located in Jayanagar, you will be responsible for ensuring the high-quality delivery of mobile, web, CRM, and complex applications through both manual and automation testing. Working closely with developers, product teams, and business stakeholders, you will play a crucial role in ensuring that all applications are thoroughly tested and meet the required quality standards. Your key responsibilities will include understanding business requirements, preparing detailed test plans and test cases, conducting manual testing for web, mobile, and CRM applications to assess functionality, usability, and performance. Additionally, you will be expected to develop and execute automation scripts using tools such as Selenium, Appium, Postman, or JMeter as per project requirements. Furthermore, you will be involved in API testing, regression testing, and system integration testing for complex applications. Tracking, logging, and managing bugs using tools like JIRA, Bugzilla, or Azure DevOps will also be part of your responsibilities. Collaborating with developers and product teams to resolve defects, verify fixes, preparing test documentation, participating in release readiness, and supporting User Acceptance Testing (UAT) are also essential aspects of this role. To succeed in this position, you should possess a strong understanding of SDLC, STLC, and defect lifecycle, hands-on experience in manual testing of mobile (Android/iOS) and web applications, basic automation knowledge with Selenium WebDriver/Appium, and familiarity with API testing using tools like Postman. Experience in testing CRM applications, along with good analytical and problem-solving skills, excellent communication skills, and attention to detail are also required. Preferred tools and technologies for this role include bug-tracking tools like JIRA, Bugzilla, Selenium, Appium, Postman, JMeter, and basic SQL knowledge for database testing. Qualifications for this position include a Bachelor's degree in Computer Science, IT, or a related field, along with at least 1 year of experience in software testing encompassing both manual and basic automation testing. This is a full-time position that offers an exciting opportunity to work on diverse projects and contribute to the delivery of high-quality software applications.,

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We specialize in enabling businesses to connect with individuals worldwide through mobile messaging, email, voice, and video, reaching every phone on earth. Our mission is to transform the way our customers interact with people, offering a diverse range of challenges and the opportunity to influence how billions of individuals engage with their preferred brands. With over 150,000 businesses, including major corporations and mobile operators, leveraging Sinch's advanced technology platform, we have sustained profitability and rapid growth since our inception. Sinch's core values - Make it Happen, Dream Big, Keep it Simple, and Win Together - guide our global workforce of over 5,000 employees across 60 countries. We are currently looking for a highly motivated and customer-focused Senior Executive/Assistant Manager - Technical Support (Integration Lead) to join our team in India. In this role, you will be responsible for integrating Sinch services with partners and customers, assisting them in understanding our products and addressing any related queries. Key Responsibilities: - Lead and execute integrations between different software systems of customers with Sinch. - Test and troubleshoot integration issues, coordinating resolutions to minimize turnaround time. - Provide regular updates to all stakeholders involved. - Collaborate closely with development and project management teams to ensure smooth software system integration. - Stay informed about emerging trends and technologies in software integration. - Prepare documents and reports for record-keeping and knowledge sharing with stakeholders. - Conduct technical demonstrations of the product for customers. Eligibility Criteria: - Bachelor's degree in Engineering (B.TECH) from a recognized University. - 3-4 years of experience in integrations or technical support roles. - Proficiency in JSON, REST, GET API, and Telecom Resources like SMS and Voice. - Familiarity with middleware/CRM applications. - Willingness to provide support to customers outside regular working hours in case of urgency. - Strong communication and interpersonal skills. - Teamwork skills with a problem-solving approach. - Proficiency in MS Office and related tools for task management. Bonus Qualifications: - Experience in customer support within CPaaS. - Understanding of the Telecom business domain. At Sinch, we value diversity and are committed to creating an inclusive workplace. We encourage all individuals to explore new career opportunities, share their voices, and contribute to our growth. Whether working in our offices, remotely, or in a hybrid model, we embrace change and challenges, continuously seeking new opportunities for career advancement. Our team comprises individuals from diverse backgrounds, fostering a culture of collaboration and innovation. If you are ready to embark on a journey of learning and growth with us, visit www.sinch.com to learn more. Benefits: - Private Health Insurance - Paid Time Off - Training & Development - Flexible and supportive working culture,

As a Technical Writer at Salesforce, you will play a crucial role in producing documentation and content experiences aimed at assisting customers in maximizing the benefits of our products. Collaborating closely with fellow writers, product managers, engineers, and the User Experience (UX) team within an Agile development environment, you will be responsible for creating in-app assistance, guides, interactive training modules, and videos tailored for administrators, users, and developers. Your dedication to innovation and solution-oriented content strategies will ensure the delivery of timely and relevant content to our users. With a minimum of 6-15 years of experience in documenting software for technical audiences, you will demonstrate your ability to craft clear, concise, and user-friendly content. Your expertise in creating content for end users, coupled with a knack for quickly grasping complex technologies, will be essential in meeting our high standards of quality and attention to detail. Proficiency in XML-based authoring tools like Oxygen and experience with source control software such as Perforce or Git will be advantageous. In this role, your problem-solving skills, effective communication, and strong advocacy for the customer will be key assets. Your ability to work collaboratively, manage multiple projects under tight deadlines, and uphold a structured approach to authoring content will be pivotal in your success. A Bachelor's degree in a technical, communications, or writing field, or equivalent experience, along with knowledge of DITA and structured authoring, is required. Experience in an Agile development environment will be an added advantage. Desirable skills include familiarity with source control software, the ability to comprehend and generate short code snippets in various programming languages, exposure to CRM applications (prior knowledge of Salesforce is a plus), proficiency in Salesforce-specific technologies (like Apex and Lightning Web Components), programming expertise in HTML, and a related technical degree. In addition to a competitive salary, you will enjoy a comprehensive benefits package that includes well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Our commitment to continuous learning is reflected in world-class enablement and on-demand training through Trailhead.com. You will have the opportunity to engage with executive thought leaders, receive regular coaching sessions with leadership, participate in volunteer activities, and contribute to our 1:1:1 model for community giving back. For more information on benefits and perks, please visit https://www.salesforcebenefits.com/.,

You will be joining Femtosoft Technologies, a renowned software design, software development, digital marketing, and web development firm based in Chennai, India. The company specializes in offering cutting-edge digital solutions including software development, web development, mobile application development, search engine optimization, and digital marketing. The primary objective of Femtosoft Technologies is to empower businesses through strategic digital strategies and exceptional client support. Your role as a Digital Marketing Manager will involve overseeing all digital marketing initiatives within the organization. You will be responsible for planning, executing, and optimizing digital marketing campaigns across various channels to increase brand visibility, enhance customer engagement, and drive lead generation. This position plays a crucial role in shaping the digital marketing strategy of the company and achieving its business objectives. To be eligible for this role, you should possess a degree in Marketing, Communications, Business Administration, or a related field. Additionally, a minimum of five years of experience in digital marketing or a similar role is required. You must demonstrate expertise in developing and implementing digital marketing strategies, along with a strong understanding of SEO/SEM, Google Analytics, and CRM applications. Exceptional analytical skills and a data-driven mindset are also essential for this position. Your key responsibilities will include developing and executing comprehensive digital marketing strategies to align with organizational goals, managing and improving digital marketing initiatives across multiple platforms such as search engines, social media, email, and display advertising, evaluating campaign effectiveness, collaborating with internal teams to create engaging content, staying updated on industry trends and new digital marketing technologies, and providing guidance to a team of digital marketing professionals. The ideal candidate should have expertise in digital marketing platforms and tools, excellent analytical and problem-solving skills, exceptional written and verbal communication abilities, the capacity to manage multiple projects and meet deadlines, and a good understanding of the latest trends and best practices in digital marketing. As a Digital Marketing Manager at Femtosoft Technologies, you will have the opportunity to lead and shape the digital marketing strategy of a prominent organization, work in a dynamic and innovative environment, access opportunities for professional growth and skill development, and receive an attractive salary along with a comprehensive benefits package. This position requires you to work from the office from Monday to Saturday.,

As an Applications Support professional with over 5 years of experience, you will be responsible for monitoring application performance and implementing enhancements to ensure stability. Your role will involve applying automation and software solutions to streamline manual tasks and diagnosing and resolving issues on various application platforms such as data platforms, databases, API services, batch processes, and CRM applications. You will address issues related to operating systems, networking, and databases in both cloud and on-premises environments and handle live production incidents by debugging application and infrastructure issues. Additionally, you will be expected to develop enhancements to improve system software performance, availability, and reliability. Collaboration with software engineers and QA teams will be essential to meet non-functional requirements. You will also document system knowledge, create runbooks for critical information, and maintain and monitor the deployment of servers, Docker containers, and databases. Logging tickets in IT service management tools and ensuring their resolution will be part of your daily responsibilities. This role will require you to work in various shifts, including holidays and weekends on a rotation basis, and to follow Agile and Kanban methodologies to manage planned and unplanned tasks effectively. Coordination with the team to ensure task completion and maintaining continuity in work will be crucial. You will be expected to prepare status reports, support metrics, and communicate effectively with stakeholders. Strong communication skills are essential for coordinating with teams in the US and India. Your willingness to learn from senior team mentors, take on tasks outside your routine or comfort zone, and be a self-starter will be appreciated in this role.,

As a Student Counsellor for overseas education, your primary responsibility will be guiding students who aspire to pursue higher education abroad. You will engage with students to understand their goals, interests, and academic background, providing them with end-to-end counselling on admission procedures, visa processes, immigration regulations, and university requirements. Your role will involve addressing challenges faced by students during the admission process and offering effective solutions to ensure a smooth transition. In addition to counselling, you will be responsible for profile-based university shortlisting. By assessing student profiles, you will suggest suitable universities and programs that align with their academic, financial, and career aspirations. It will be crucial to provide accurate and detailed information about university offerings and eligibility requirements to help students make informed decisions. As part of the Business Development aspect of the role, you will contribute to student recruitment by identifying new opportunities and building strong relationships. Meeting recruitment targets and ensuring high levels of student satisfaction will be essential for success in this area. Social Media Engagement will also be a key component of your role. Actively engaging on various social media platforms, you will educate and inform prospective students about overseas education opportunities. Creating and sharing informative content on admissions, scholarships, visa updates, and other relevant topics will help reach a wider audience. Utilizing the company's CRM system efficiently is another crucial aspect of your role. Managing student records, tracking progress, and ensuring seamless communication will be essential tasks. Maintaining accurate and updated data for reporting and follow-ups will help in providing excellent service to students. Staying updated on changes in admission procedures, visa policies, and immigration rules will be necessary to provide up-to-date information to students. Building a strong knowledge base about partnered universities and their programs will also be beneficial in guiding students effectively. Representing the company in international visits to partnered universities and events will provide you with travel opportunities, allowing you to strengthen business relationships on a global scale. To excel in this role, you should hold a Bachelors/Masters degree in any discipline, preferably related to education or counselling, along with a minimum of 3-5 years of experience in overseas education counselling or a similar role. A strong understanding of admissions, visa procedures, and immigration regulations is required, along with proficiency in profile-based university shortlisting. Excellent communication and interpersonal skills, proficiency in CRM applications, and basic knowledge of social media marketing are also essential. Being self-motivated, target-driven, and capable of working under minimal supervision are further qualities that will contribute to your success. In return, we offer a competitive salary with high-performance incentives, the opportunity to travel internationally and interact with global education leaders, and a collaborative work environment with ample opportunities for personal and professional growth.,

The role of a Senior Counsellor at Prosper Overseas involves providing comprehensive guidance and support to students aspiring for higher education opportunities abroad. Your primary responsibilities will include: - Conducting student counselling sessions to understand their academic background, interests, and goals, and offering guidance on admission procedures, visa processes, immigration regulations, and university requirements. - Assisting students in overcoming challenges during the admission process by providing effective solutions and support. - Evaluating student profiles to recommend suitable universities and programs based on their academic, financial, and career aspirations, ensuring accurate information sharing regarding university offerings and eligibility criteria. - Contributing to the business development by identifying new opportunities, building relationships, and recruiting students interested in studying abroad to meet recruitment targets and ensure high levels of student satisfaction. - Actively engaging on social media platforms to educate and inform prospective students about overseas education opportunities by creating and sharing informative content on admissions, scholarships, visa updates, and other relevant topics. - Utilizing the company's CRM system efficiently to manage student records, track progress, and facilitate seamless communication, maintaining accurate and updated data for reporting and follow-ups. - Staying updated on changes in admission procedures, visa policies, immigration rules, and building a strong knowledge base about partnered universities and their programs. - Representing the company in international visits to partnered universities and events to strengthen business relationships. Qualifications and Skills: - A Bachelors/Masters degree in any discipline, preferably related to education or counselling. - Minimum 3-5 years of experience in overseas education counselling or a similar role. - Strong understanding of admissions, visa procedures, and immigration regulations. - Proficiency in profile-based university shortlisting. - Excellent communication and interpersonal skills. - Proficiency in CRM applications and basic knowledge of social media marketing. - Self-motivated, target-driven, and able to work under minimal supervision. What We Offer: - Competitive salary with high-performance incentives. - Opportunity to travel internationally and interact with global education leaders. - Collaborative work environment with ample opportunities for personal and professional growth. To apply for the position of Senior Counsellor at Prosper Overseas, please send your updated resume to hr1@prosperoverseas.com with the subject line "Application for Senior Counsellor - Prosper Overseas".,

Meet Our Team Application data and integration tribe is the tribe that builds all the common data model and all common artifacts. The team comprises of talented engineers who focuses on the innovation, development, and delivery of the product. You will be part of the team which works with a sense of urgency and collaboration across board to build the product with cutting edge technology for today and tomorrows world. Picture Yourself At Pega The Senior Application Engineer is a member of the Enterprise applications. This person contributes to building all common infrastructure and integrations for enterprise applications as an application developer. This person builds data model, integrations, common tools and utilities. The person functions in Scrum teams with other professionals focused on building, maintaining, and supporting solutions frameworks for the enterprise apps. Pega is changing the way the world builds software and our goal is to be the no. 1 CRM SaaS company in the world. In this role, you'll help us design, develop, implement new enhancements for the applications. What You'll Do At Pega Develop worlds best CRM applications. Design, develop and implement high quality Application Software with minimal defects that conforms with suggested design patterns and best practices using Pega Platform and CRM applications. Work as part of a collaborative Agile team working in a SCRUM model and collaborate with talented engineers across the organization. Report work status, progress and impediments in a timely fashion. Understand and deliver solutions to the business problem with end user empathy. Take ownership of bugs and designing and implementing a story and drive it to completion. Develop and execute unit test cases to draft test your work. Provide effort and time estimates to complete work. Proactively provide feedback to Platform's Engineering team and participate in adoption and implementation testing for new Platform features. Take ownership of the tasks and make sure they are delivered with great quality. Exhibit thought leadership and suggest product and process improvements. Resolve customer issues either by providing technical guidance or issue formal fixes. Who You Are Prominent development experience in Java, PRPC, React js, advanced Java Script (concepts such as object-oriented java script, namespace, prototyping in java script), CSS, HTML experience is highly desired. Deep understanding and hands on experience on various java script design patterns, data structures Development experience on Core Java, Object Oriented Programming Strong interest to learn CRM and new technologies Agile/Scrum experience Should have experience in building SQL queries What You've Accomplished Bachelors Degree in Computer Science, Computer applications or related field Strong understanding of Application Software engineering concepts and practices Prior knowledge and experience of developing integrations using APIs Solid understanding of, and practical experience with design patterns Experience with one or more of the following: Java, J2EE, JavaScript, CSS, HTML, Oracle, DB2, MS SQL Experience/Certification in CRM applications is a plus Very good presentation and communication skills Excellent problem-solving skills Passionate about learning new technologies and constant desire for innovation Should be able to take ownership of the deliverables assigned and would be able to deliver with no or minimal guidance. Partner with internal clients, like Product Managers, to deliver World-class software

Competitive Salary PF and Gratuity Included Job Description Technical Architecture Leadership: Provide technical leadership and ownership for the CRM applications within the SPACE program, ensuring alignment with L'Oral's overall digital strategy and architectural standards. Define and oversee end-to-end solution architecture across CRM platforms, ensuring seamless integration, scalability, and efficiency. Develop and maintain architectural frameworks, documentation, and best practices for all CRM applications. The Successful Applicant SPACE Loyalty Architecture Redesign: Lead the technical architecture redesign for the SPACE Loyalty project, transitioning from a VM-based architecture to a modern, containerized, and PaaS-based architecture. Code Management and Review: Oversee code management for the SPACE Loyalty application, including conducting code reviews (Java), maintaining documentation, and ensuring adherence to L'Oral's development standards. Ensure version control and source code management practices are consistently applied across all CRM streams. Microservices Optimization: Optimize the microservice design for the SPACE Loyalty application, leveraging Spring Cloud framework and collaborating within the CR development process. Lead design and development efforts for microservices architectures across CRM streams Application Performance Optimization: Lead vendor performance testing and code-level optimization efforts to ensure optimal performance and scalability of the SPACE Loyalty application. Implement monitoring tools and processes to proactively identify and resolve performance issues. Integration Management: Manage the integration of SPACE applications with other relevant applications within the L'Oral ecosystem. Architect and oversee API management and middleware integrations to ensure seamless data flow across platforms. Ensure proper synchronization and governance of customer data between CRM systems and other applications. Technical Support and Guidance: Provide technical support and guidance for other SPACE projects and ad-hoc application development initiatives. Collaborate with internal teams (Digital, Data, Security, Infrastructure, Enterprise Architecture) to address technical challenges and ensure project success. Vendor Management: Manage key vendor relationships, ensuring alignment with L'Oral's technical direction, project timelines, and budget constraints. Collaboration and Partnership: Collaborate effectively with internal partners at the zone and country level, including Digital, Data, Integration, Security, Infrastructure, and Enterprise Architecture teams. Qualifications: Bachelor's degree in Computer Science, Information Systems, or a related field. 5+ years of experience in application development with Java and Python. 7+ years of experience in architecture management and technical leadership. Experience with CRM, Marketing Automation tools, MDM Experience working with Google Cloud Platform. Experience with Azure Cloud services Strong analytical and problem-solving skills. Knowledge of source code/version management systems. Excellent communication and collaboration skills in English. Experience working with Agile methodologies. Experience in Digital and/or eCommerce development is a plus. What's on Offer Competitive compensation commensurate with role and skill set Medical Insurance Coverage worth of 10 Lacs Social Benifits including PF & Gratuity A fast-paced, growth-oriented environment with the associated (challenges and) rewards Opportunity to grow and develop your own skills and create your future

We're searching for an experienced and driven CRM Technical Lead to join our team. In this pivotal role, you'll be responsible for managing IT delivery teams and spearheading the successful implementation of large-scale CRM projects. You'll also be deeply involved in hands-on systems development, including coding, crafting functional and technical specifications, and comprehensive testing, focusing on our business banking leads, lending, and deposit account customer onboarding processes. Key Responsibilities Team Leadership: Lead and manage IT delivery teams, ensuring the successful implementation of CRM projects, including large-scale initiatives. Systems Development: Actively participate in all phases of systems development work, from coding to functional and technical specifications, development, and thorough testing. Project Management & Collaboration: Utilize project management and collaboration tools such as JIRA, Confluence, MS Project, Excel, and Visio to ensure efficient project execution and communication. CRM Delivery Support: Provide critical support for CRM delivery across various business banking functions, including managing leads, lending processes, and deposit account customer onboarding. Technical Expertise: Apply strong technical knowledge to drive solution design and problem-solving within the CRM landscape. Required Skills & Experience At least 9 years of relevant experience in IT project management and systems development. Prior leadership experience in managing IT delivery teams and implementing large-scale projects. Proficiency with Microsoft Dynamics CRM Applications . Experience with Microsoft server and database (SQL) technologies. Familiarity with Microsoft Dynamic OS (Operating Systems related to Dynamics environment).