Software Support Engineer Sapphire Software Solutions

0.0 - 4.0 years

0 Lacs

ahmedabad, gujarat

On-site

We have an exciting opportunity available for a Software Support Engineer position at Sapphire Software Solutions in Ahmedabad, India. As a fresher joining our team, you will have the chance to provide technical support for our products, both remotely and on-site. Your responsibilities will include installation, training, configuration, and troubleshooting of software applications used by our clients. You will be required to develop and implement testing processes to ensure that our products meet the needs of our clients. Collaboration with internal teams such as developers and product managers will be essential to identify system requirements and address any deficiencies in our current products. In addition to technical support, you will play a key role in pre-sales activities, assisting the sales team with proposals and customer demos. Strong problem-solving skills and excellent communication abilities are crucial for this role. The ideal candidate should have a good understanding of testing tools, possess strong computer and MS Office skills, and be willing to learn and adapt in a dynamic environment. You will also need to have the ability to travel as part of your responsibilities. If you are a recent graduate with a Bachelor's degree, proficient in English, and looking to kickstart your career in software support, we encourage you to apply for this full-time position. Relocation to Ahmedabad, Gujarat is required for this role. Thank you for considering this opportunity with Sapphire Software Solutions. We are eager to hear from you and discuss how your skills and aspirations align with our team.,

Posted 3 days ago

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Service Coordinator Saksham Technologies

1.0 - 5.0 years

0 Lacs

karnataka

On-site

You should have a Graduate qualification with 1 to 3 years of Experience in Service Co-ordination. As a Service Coordinator, your responsibilities will include providing excellent customer support, ensuring customer satisfaction by resolving issues, scheduling engineers for customer visits, maintaining feedback records, and handling reports and MIS. You will need to ensure timely documentation filing, track active complaints, update CRM with service calls, and provide regular service reports to the manager. Your role will also involve coordinating between engineers and customers, ensuring completion of maximum service calls, collaborating with the service team to meet targets, and coordinating with other regions. You will be responsible for managing principals for Spares, Manuals, and Technical Assistance, generating Annual Maintenance Contracts (AMC), submitting quotations for AMC, Service, and Spares, and managing the team to ensure accurate documentation and engineer availability at customer sites. To excel in this role, you should possess good communication skills, functional knowledge of CRM, and basic computer skills. If you meet these requirements and are interested in this position, please submit your CV and application letter to jobs@saksham.co.in.,

Posted 2 weeks ago

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