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0.0 years

0 Lacs

bengaluru, karnataka, india

Remote

Permanent employee, Full-time Bengaluru, Remote India Shape the utilities market of the future with us! The Senior Customer Support Manager is responsible for the direct recording of faults or error patterns reported by the customer via the existing ticket system, by telephone or by e-mail. He independently addresses faults that he can rectify himself, documents the rectification of the fault and forwards the respective applicable paths of correction to the development departments, the deploy management and/or release management department. He describes faults precisely in the ticket system, documents and specifies them with all the data required for this purpose and forwards them to the relevant specialist department. Based on the replication of the error patterns together with the team lead ITS, the release management, test management and deploy management as well as the development, the Senior Customer Support Manager continuously derives approaches for the further development of the existing software solutions. To this end, the Senior Customer Support Manager designs solution proposals together with the customers and defines the framework conditions, which he then passes on to the departments concerned. He works actively with the development department and supports the creation of solutions and cost estimates. Within the framework of existing service level agreements with customers, the Senior Customer Support Manager is responsible for system monitoring and provides on-call services. Furthermore, he/she is responsible for the coordination of resources, task monitoring and the training and induction of new employees in the subdivision assigned to him/her. Task description What is the role about Roles And Responsibilities Error analysis in process flows within the involved IT system landscape of customers creating evaluations of data from databases, processing and aggregating evaluations customer communication in person on site, by telephone, e-mail and ticket systems receiving and describing solutions to feature and change requests together with customers and processing them for the respective development departments bug handling and evaluation, assignment to responsible teams, status control documentation of bug fixing analysis of system landscapes, requirements analyses/descriptions and definition of rules and standards prior to installations to be carried out at the customer&aposs premises contribution to release management, deployment and test management, support in installation preparations and implementations creating and OS-testing installation manuals carrying out remote installations/updates and installations/updates on site preparation and implementation of administration training (within the scope of 2nd level support by our customers) system monitoring and on-call services adherence to the time schedules set by the Team Lead and report to the Team Lead representation of the company towards customers coordination of resources in own subdivision monitoring the timely achievement of the tasks assigned to the subdivision supporting the employees in the subdivision with assigned tasks training and induction of new colleagues in the ITS area selection, procurement, installation and documentation of IT systems Required Skills And Qualifications Linux-based system administration Network level configuration for cloud-deployed distributed application environment, containerized and orchestrated using Kubernetes and VMware setup. HA setup, cluster setup and DC-DR setup Knowledge of Ansible, Shell scripting, Prometheus, Grafana , Kafka. Experience of Git. Knowledge of PostgreSQL, Oracle RDBMS Apply for this job About Us Cuculus is the key to providing utilities to all, while protecting the worlds precious resources. Jointly with our international partner network, we provide cutting-edge software and technology solutions to address utility challenges now and in the future. Cuculus will never tire of creating innovative technology and services that enable utilities and organisations to successfully transition to a new era of providing and managing electricity, water, and gas. The work we do is important for individuals, cities, and entire nations. Our work is serious, but we have fun with it, too. Apply for this job Your application! We appreciate your interest in Cuculus GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at [HIDDEN TEXT]. Data privacy statement Uploading document. Please wait. Please add all mandatory information with a * to send your application. Show more Show less

Posted 1 day ago

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5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Senior Linux & Cloud Administrator at SAP, you will play a key role in supporting the seamless 24/7 operations of our cloud platform across Azure, AWS, Google Cloud, and SAP data centers. Your primary responsibilities will involve ensuring the smooth operation of business-critical SAP systems in the cloud, leveraging technologies such as Prometheus, Grafana, Kubernetes, Ansible, ArgoCD, AWS, GitHub Actions, and more. Your tasks will include network troubleshooting, architecture design, cluster setup and configuration, and the development of automation solutions to deliver top-notch cloud services for SAP applications to enterprise customers globally. You will be part of the ECS Delivery XDU team, responsible for the operation of SAP Enterprise Cloud Services (ECS) Delivery, a managed services provider offering SAP applications through the HANA Enterprise Cloud. At SAP, we are committed to building a workplace culture that values collaboration, embraces diversity, and is focused on creating a better world. Our company ethos revolves around a shared passion for helping the world run better, with a strong emphasis on learning and development, recognizing individual contributions, and offering a range of benefit options for our employees. SAP is a global leader in enterprise application software, with a mission to help customers worldwide work more efficiently and leverage business insights effectively. With a cloud-based approach and a dedication to innovation, SAP serves millions of users across various industries, driving solutions for ERP, database, analytics, intelligent technologies, and experience management. As a purpose-driven and future-focused organization, SAP fosters a highly collaborative team environment and prioritizes personal development, ensuring that every challenge is met with the right solution. At SAP, we believe in the power of inclusion and diversity, supporting the well-being of our employees and offering flexible working models to enable everyone to perform at their best. We recognize the unique strengths that each individual brings to our company, investing in our workforce to unleash their full potential and create a more equitable world. As an equal opportunity workplace, SAP is committed to providing accessibility accommodations to applicants with disabilities and promoting a culture of equality and empowerment. If you are interested in joining our team at SAP and require accommodation during the application process, please reach out to our Recruiting Operations Team at Careers@sap.com. We are dedicated to fostering an environment where all talents are valued, and every individual has the opportunity to thrive.,

Posted 1 month ago

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4.0 - 8.0 years

6 - 10 Lacs

Pune

Remote

Hi Candidate, Uegent requirment for Abinitio Admin Description: Abinitio Admin Shift Timings 1 PM to 10 PM IST Work Model - WFH Location Mumbai, Pune, Chennai, Bangalore Notice Period - Immediate Joiner/serving notice period Job Description: Strong knowledge of Ab Initio tools, including Co?Op, EME, GDE, and other components. • Understanding of data warehousing concepts, ETL processes, and data integration best practices • Manage all Ab Initio environments, including security, cluster setup, performance tuning, and continuous monitoring. • Perform cluster maintenance activities such as patching, Co?Op upgrades, EME backup and recovery, user provisioning, and automation of routine tasks. • Troubleshoot failed jobs and configure/maintain security policies effectively. • Knowledge of SQL for querying and manipulating data. Role & responsibilities Note -Intrested Candidates kindly share your updated CV , (E)anita@talentsketchers.com Preferred candidate profile

Posted 2 months ago

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