5 Beta Testing Jobs

Extensive experience is required in executing full Software Testing Life Cycle (STLC) and Bug life cycle. You will be responsible for ensuring successful sign-off and launching of Season Pass, day-to-day Sales, and Events. Collaboration with the production team is essential for addressing ad hoc requests and feasibility requests to enhance feature performance on live platforms and increase revenue. Your expertise should lie in comprehensive End-to-End testing, covering functionality testing, UI/UX testing, alpha and beta testing, A/B testing, Analytics, Regression testing, Ad Hoc testing, and SFX testing. You will be expected to implement QA best practices across the team, leading to a higher quality level of issue reporting using advanced reporting tools like JIRA, including supporting logs, image, and video attachments. Configuring various features with segment and micro-segmentation to target specific user groups and meticulously verifying data sheets provided by the product are among your key responsibilities. You will need to create and execute test cases to ensure thorough coverage across all testing areas and manage them effectively with Testrail. It will be your duty to generate daily status reports for the Internal QA team, communicating the testing status and promptly escalating risks and blockers to key stakeholders on behalf of the Internal QA team. As the Point of Contact (POC) for all releases of Season Pass and multiple events, you will be accountable for complete QA responsibility, maintaining effective communication among the product team, developers, and production team. Continuous monitoring of live events and features is crucial, with the prompt resolution of any reported issues by player services to ensure a seamless user experience.,

You have extensive experience in executing full Software Testing Life Cycle (STLC) and Bug life cycle. Your responsibilities include ensuring the successful sign-off and launching of Season Pass, day-to-day Sales, and Events. You will work closely with the production team for ad hoc requests and feasibility requests to enhance feature performance live and boost revenue. Your specialization lies in comprehensive End-to-End testing, which includes functionality testing, UI/UX testing, alpha and beta testing, A/B testing, Analytics, Regression testing, Ad Hoc testing, and SFX testing. You will implement QA best testing practices across the team, improving the quality level of issue reporting through advanced reporting tools like JIRA with supporting logs, image/video attachments. Configuring various features with segment and micro-segmentation to target specific users and thoroughly verifying data sheets provided by the product will be part of your responsibilities. You will compose and implement test cases to ensure exhaustive coverage across all testing areas and track/manage them with Testrail. Generating daily status reports for the Internal QA team, communicating the status of testing, and escalating risks and blockers to key stakeholders on behalf of the Internal QA team is essential. You will take on full QA responsibility as a Point of Contact (POC) for all releases of Season Pass and multiple events, ensuring effective communication among the product team, developers, and production team. Continuous monitoring of live events/features and fixing any issues reported by player service to maintain seamless user experience will also be a part of your role.,

As an Expert Support Specialist, you will be responsible for managing complex customer support cases from initiation through resolution. Your role will involve providing expert guidance on product features, functionality, and best practices to ensure customer satisfaction. You will collaborate with escalation and technical teams to resolve high-priority issues in a timely manner. A key aspect of your job will be to document case histories, resolutions, and update the internal knowledge base for future reference. By analyzing support metrics such as case volume, resolution time, and customer satisfaction scores, you will identify trends and areas for improvement. Conducting root-cause analysis and driving continuous process improvements will be essential to enhance support operations. In addition to handling support cases, you will also be responsible for delivering training and coaching to Support Associates on handling complex scenarios. You will escalate systemic issues to Product and Engineering teams, track follow-ups, and ensure seamless collaboration with Sales, Customer Success, and Legal teams to provide a holistic customer experience. Furthermore, your role will involve participating in product feedback loops and beta testing to enhance support offerings and contribute to the overall improvement of the support services. This position requires full-time availability and is open to both experienced professionals and freshers. If you are passionate about providing exceptional customer support, analyzing data to drive improvements, and collaborating with cross-functional teams to deliver a seamless customer experience, we encourage you to apply for this position at btwgroup.co/careers. The work location for this role is in person. Join our team as an Expert Support Specialist and make a meaningful impact by ensuring customer satisfaction and driving continuous improvement in our support operations.,

Required Candidate Profile In this position, you will be expected to perform manual testing of web applications. 1-3 years of experience in manual software testing Strong organizational skills, with attention to detail and the ability to multitask Proficiency in spreadsheets/Excel, including formulas such as VLOOKUP and Pivot Tables Experience working with or coordinating across multiple teams Development, Sales, and Management Excellent client communication skills Familiarity with tools like Trello, Jira, and Monday.com Strong written and verbal communication skills Responsible for quality assurance and quality control of deliverables to clients Ability to assign and track tasks for development teams on a day-to-day basis Ensure all projects are delivered on time, within scope, and budget Capable of handling multiple projects simultaneously and preparing reports for management

Product Strategy and Roadmap Development: Define and execute the product strategy for EMI, DCC (VAS) and the YONO SBI Merchant App, aligned with business goals and market demands. Develop and maintain a comprehensive product roadmap, prioritizing features and enhancements based on customer feedback, market trends, and competitive analysis. Feature Definition and Development: Collaborate with cross-functional teams including engineering, design, marketing, and sales to define product features and functionalities. Lead the end-to-end product development process, from concept ideation and requirements gathering to deployment and post-launch optimization. Stakeholder Management and Communication: Serve as the primary point of contact for internal stakeholders (such as executives, sales teams, and customer support) and external partners (including merchants and payment processors). Communicate product updates, roadmap changes, and project milestones effectively to ensure alignment and support across all stakeholders. Market Analysis and Customer Insights: Conduct market research, competitive analysis, and customer interviews to identify emerging trends, customer needs, and opportunities for product innovation. Utilize data-driven insights to make informed decisions and continuously improve product performance and customer satisfaction. Regulatory Compliance and Risk Management: Stay abreast of regulatory requirements and industry standards related to payment processing, ensuring compliance and mitigating risks associated with product features and functionalities. Performance Monitoring and Optimization: Define key performance indicators (KPIs) and metrics to monitor product performance, adoption rates, revenue growth, and customer engagement. Implement strategies for continuous improvement and optimization of product features based on data analysis and user feedback.