Production Management, Issues Management Technology Support II Chase- Candidate Experience page

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a member of our team, your primary responsibilities will include analyzing and troubleshooting production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm. You will play a key role in improving operational stability and availability through your participation in problem management. Monitoring production environments for anomalies and addressing issues utilizing standard observability tools will be crucial to your success in this role. Additionally, you will assist in the escalation and communication of issues and solutions to the business and technology stakeholders. Furthermore, identifying trends and helping in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure will be part of your daily tasks. To excel in this role, you should possess a minimum of 2 years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services. Prior experience in a Customer or Client Facing related role will be advantageous. Proficiency with AWS Snowflake, AWS Splunk, Oracle Database, and SQL query experience writing and modifying complex queries is essential. Strong communication skills, organizational skills, and time management skills are highly valued. Knowledge of applications or infrastructure in a large-scale technology environment, whether on premises or public cloud, will be beneficial. Exposure to observability and monitoring tools and techniques is expected, along with familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework. Preferred qualifications for this role include knowledge of one or more general-purpose programming languages or automation scripting. Experience with help desk ticketing systems and the ability to influence and lead technical conversations with other resolver groups as directed are also desired. Exposure to observability and monitoring tools and techniques, as well as experience in Large Language Models (LLM) and Agentic AI, would be considered advantageous for this position.,

Posted 4 days ago

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