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Associate Process Manager

Associate Process Manager

eClerx

4 - 9 years

2 - 6 Lacs

pune

Posted:None| Platform:

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Skills Required

project management stakeholder management project planning internet excel dashboards resource management hlookup conditional formatting macros access management pivot table vlookup account management sql process management ops advanced excel mis

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for project managing the new Transition from Initiation phase to go-live and ensure a smooth launch of project.
Ensure detailed project planning, create project plan and share with all stake holders on the progress update.
Communication Management with Account Managers, Ops Team and Internal stakeholders.
Resource Management - Ensure we have resourcesrequired for project.
Ensuring all the deliverables/ Requirements are completed as per timelines.
Infrastructure and Access Management.
Coordinate with Rev Ops Team and Account Managers and log billing request.
Stakeholder Management - Responsible for following up with internal stakeholders for completing all Transition deliverables.
Calibrate Ops Team/ Support teams on the quality requirements of deliverables as per ADAPT and provide support in bridging the gap.
Schedule process status update calls for all Transitions.
Govern Induction, training classes and share observations, actions taken to resolve issues followed by end results.

ADAPT Framework:

Implement ADAPT framework on all projects and ensure compliance to ADAPT guidelines
Work closely with the Transition Governance team for ADAPT compliance, updates, challenges faced and guidance required

Basic Requirements:

The candidate must be a Post Graduate or Graduate with minimum 4 Years and maximum 10 Years of experience.
Key Skills required are MS Office/Internet, Excellent Communication Skills, Excel Dashboards, Project Management techniques
Analytical Thinking, Communication, Customer Orientation, Initiative, People Management/Domain Expertise, Quality Orientation, Teamwork are the critical components required
Candidate should be open to travel to other locations for transition and governance
Should be flexible to work in any shift (including rotational night shifts and not just day/mid-day shift

Imp requirements:

Open to travel to other locations(Mumbai Chandigarh) to perform transition and governance.
Flexible to work in any shift (24x7). Should be open to rotational nights shifts.

Eligibility Criteria:Candidate should have completed at least 18monthscurrent

designation to be eligible for transition.

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