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EXL Services
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Assistant Manager

Assistant Manager

EXL Services

3 - 6 years

3 - 5 Lacs

cochin

Posted:19 hours ago| Platform: GlassDoor logo

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Skills Required

communication excel healthcare management coaching data reports metrics development recruitment training finance compensation deployment drive flow statistics word power processing workflow

Work Mode

On-site

Job Type

Part Time

Job Description

Assistant Manager

EXL/AM/1461943

Clinical & Pharmacy ServicesKochi

Posted On

26 Aug 2025

End Date

10 Oct 2025

Required Experience

3 - 6 Years

Basic Section

Number Of Positions

Band

Band Name

Assistant Manager

Cost Code

D013539

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

Backfill

Max CTC

350000.0000 - 550000.0000

Complexity Level

Voice CEF B1 Complexity Level 2)

Work Type

Work From Office – Fully Working From EXL/ Client Offices

Organisational

Group

Healthcare

Sub Group

Healthcare

Organization

Clinical & Pharmacy Services

LOB

Back Office

SBU

Operations

Country

India

City

Kochi

Center

FA - BPO Kochi

Skills

Skill

COMMUNICATION

DECISION MAKING

MS EXCEL

HEALTHCARE - PAYOR

CLAIMS MANAGEMENT

PEOPLE MANAGEMENT

FEEDBACK MANAGEMENT

COACHING

RCA

Minimum Qualification

GRADUATION

Certification

No data available

Job Description

Position Title, Responsibility Level

Assistant Manager

Function

Healthcare

Reports to

Manager / Sr. Manager

Permanent/ Temporary

Permanent

Span of Control

25 – 30

Location

Kochi, India

Basic Function

Oversee and manage day-to-day operations to ensure all SLA metrics are met
Implement company policies in all areas of the operations establish goals for each team and monitor each team’s performance and compared against Key Performance Indicators.
Recommend measures that will improve team performance and communicate clearly with Associates / Sr. Associates client expectations and accountability.
Coordinate and participate in the completion of all production standards and/or makes recommendations for improvements in overall production, including policies and procedures.
Recognize performers and recommend development plan for qualified performers.
Ability to manage a US client independently
Evolve job responsibilities and establish accountability for all production activities in consultation with respective senior management at EXL
Screening and recruitment of production staff in consultation with HR.
Plan staff training and development programs – both internal and external in consultation with HR, relate the same to specific job requirements and develop process to institutionalize the learning.
Managing all employee issues / queries relating to Operations, HR, Administration, Finance etc. Build a very transparent and open work environment respecting individual initiatives and contributions.
Completion of employee confirmation review as per standard process, Half yearly and Annual performance review, recommendations for promotions / compensation fitment etc. Timely completion of the task to be ensured.
Authorize employee leave and holidays, plan alternate / skeleton staff deployment that would result in least disruption to customer deliverables. Implementation of all employee related policies and procedures.

Essential Functions

Ability to build and work in a process driven environment and one who strictly enforces process discipline.
Target driven and deliver quality output adhering to agreed time schedules.
Strong people management skill and ability to drive Team culture and performance
Quality and time conscious

Primary Internal Interactions

Establish communication channels that would enable smooth flow and completion of activities. Lead daily meetings with the team members to review daily statistics, process updates, including operational issues and share any necessary news

Primary External Interactions

Day on day communication (written or verbal) with client supervisors and SMEs as needed

Join and participate in weekly review with US clients. Give performance update on the client call and answer any questions asked

Organizational Relationships

Reports To : AVP/VP Supervises : Sr. Associate/ Associate

Skills

Technical Skills

Working knowledge of MS office (Word, Excel and Power point) and Internet / Outlook
Analytical skills to evaluate performance numbers, identify gaps and give the feedback objectively

Process Specific Skills

Advanced knowledge and ability to navigate client systems.
Need to be a process expert
US Healthcare knowledge

Soft skills (Desired)

Soft Skills (Minimum)

Strong comprehension skills
Hands on experience in independently managing deliveries in a process Services Industry with very high emphasis on people, operations and process Management.
Ability to communicate clearly
Proactively raise any challenges, communicate to management and client

Education Requirements

Minimum bachelor’s degree in any stream. 15 years of education

Work Experience Requirements

Experience in Claims or Appeals Processing in US Healthcare industry is mandatory

Experience in handling voice process

Minimum of 3 years of work experience with proven records of 1 year of people management and operational excellence in an acting role (Vertical movement) or as AM (lateral movement)

Intermediate level Knowledge in MS Excel and Word is preferred for reports and data analysis

Annexures:

Acknowledgement (acknowledge that the information contained in this document is factual and complete)

___________________________________ ___________________________________________ ____________________________

Candidate Supervisor/Manager Date

Workflow

Workflow Type

Voice

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