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Shadowfax Technologies
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Area Manager

Area Manager

Shadowfax Technologies

2 - 7 years

5 - 6 Lacs

surat

Posted:4 days ago| Platform:

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Skills Required

outbound first mile inbound dispatch warehouse operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensure end-to-end execution of first mile operations (pickup, scanning, bagging, dispatch) across multiple hubs or cities.

Drive daily volume adherence, pickup TAT, and SLA targets with zero delays.

Ensure vehicle routing, load optimization, and cost-efficient pickup planning.

Implement corrective actions based on audit findings and operational gaps.

Lead a team of hub in-charges, supervisors, and riders across the area.

Review daily performance metrics ( Productivity, TAT etc)

Optimize manpower and vehicle usage across the area based on demand forecasting.

Drive initiatives to reduce first mile cost per shipment and returns processing cost.

Use data to identify volume trends, capacity planning, and productivity improvement areas.

Control return backlog, reduce RTO aging etc.

Monitor return flows from hubs to sellers like dispatch , OTP adherance, Trip sheet closure etc

Liaise with seller support/central returns teams to resolve disputes and escalations.

Lead root cause analysis and RCA implementation for SLA failures or exceptions.

Ensure timely reporting to regional leadership with key metrics and improvement plans.

Training and new process implementation

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Shadowfax Technologies

Logistics and Supply Chain

Bangalore

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