Application Tech Support Practitioner

3 - 8 years

1 - 5 Lacs

Posted:4 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


Project Role :
Application Tech Support Practitioner

Project Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Software Defined Network Implementation

Good to have skills :
NAMinimum
3 year(s) of experience is required

Educational Qualification :
15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide clarity and support, while also leveraging your deep product knowledge to design effective resolutions for client challenges. Your commitment to quality will be evident as you work diligently to maintain high standards in service delivery and client satisfaction.
Roles & Responsibilities:-Flexible to work in 24x7 rotational shifts, including weekendExcellent communication Skills Expected to be an SME.- Collaborate and manage the team to perform. Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team capabilities and knowledge sharing.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills:
  • Must to Have
    Skills:
  • Proficiency in.- Strong analytical skills to assess and resolve technical issues.- Experience with network configuration and management tools.Ability to work collaboratively in A team-oriented environment.- Familiarity with troubleshooting methodologies and best practices.Mandatory Basic Networking Skills :Routing & Switching (CCNA, JNCIA equivalent)-Must to Have Skills (Minimum 1 or more):Cisco Viptela, Cisco Meraki, Juniper MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, HPe Silver peakGood to Have Skills :BGP, OSPF, HSRP, VRRP, STP, SVI, VTPGood to Have knowledge on Skills :Cloud Networking, Automation, Wireless, Firewalls
    Additional Information:- The candidate should have minimum 3 years of experience in Software Defined Network Implementation.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 
    15 years full time education
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    Accenture logo
    Accenture

    Professional Services

    Dublin

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