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Unity Infotech
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Application Support Engineer

Application Support Engineer

Unity Infotech

3 years

0 Lacs

kochi kerala india

Posted:2 days ago| Platform:

Apply

Skills Required

support unity software communication troubleshooting patch jira database query writing itil service management integration agile monitoring

Work Mode

On-site

Job Type

Full Time

Job Description

Unity Infotech

Associate Software Engineer (Application Support)

Work

Job Overview

Application Support Engineer

Responsibilities

Provide
L1/L2 application support
for banking and fintech applications.
Act as the first point of contact for users, understanding and resolving their issues or escalating them as needed.
Perform
incident analysis
, root cause identification, and resolution tracking.
Coordinate with internal teams to ensure timely resolution of issues.
Document issues, troubleshooting steps, and solutions in the knowledge base.
Monitor application logs and system alerts to proactively identify potential issues.
Support regular deployments, patch releases, and production validations.
Communicate effectively with business users, technical teams, and stakeholders.

Requirements

1–3 years of experience in
application support
, preferably in
fintech, banking,
or
financial services
.
Strong
communication skills
– both written and verbal.
Good
analytical and problem-solving skills
.
Ability to manage and prioritize multiple support tickets under time constraints.
Understanding of
incident and ticketing tools
(e.g., Jira, ServiceNow).
Familiarity with
SQL
and basic database query writing for issue analysis.
Exposure to
ITIL practices
or service management workflows.

Nice to Have

Experience or basic knowledge of
.NET technologies
.
Familiarity with
payment systems
, banking protocols, or integration interfaces.
Experience working in an
Agile or DevOps
environment.
Understanding of
cloud-based applications
and monitoring tools.

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Personal Settings

Application Support Engineer

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Unity Infotech

Associate Software Engineer (Application Support)

Work

Job Overview

Application Support Engineer

Responsibilities

L1/L2 application support

incident analysis

Requirements

application support

fintech, banking,

financial services

communication skills

analytical and problem-solving skills

incident and ticketing tools

SQL

ITIL practices

Nice to Have

.NET technologies

payment systems

Agile or DevOps

cloud-based applications

More Jobs at Unity Infotech