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5.0 - 9.0 years
0 Lacs
karnataka
On-site
As a ServiceNOW CSM at AGM Infra Solutions, you will be responsible for managing and supporting ServiceNOW Customer Service Management (CSM) applications. This full-time role, based in Bangalore with some work-from-home flexibility, requires expertise in configuring features, providing technical support, and collaborating closely with clients. Your main tasks will involve understanding client requirements, developing configurations, resolving issues efficiently, and ensuring the optimal utilization of ServiceNOW capabilities. To excel in this role, you should have at least 5 years of experience in ServiceNOW CSM, possess strong knowledge of IT Service Management (ITSM) processes and tools, and demonstrate technical proficiency in scripting, integrations, and API utilization. Your problem-solving and analytical skills will be crucial in addressing challenges effectively, while your excellent communication and client management abilities will facilitate smooth interactions with stakeholders. This position calls for the ability to work both independently and in a hybrid environment with flexible arrangements, making relevant certifications in ServiceNOW or ITSM advantageous. A Bachelor's degree in Computer Science, Information Technology, or a related field will further strengthen your qualifications for this role. If you are ready to leverage your expertise in ServiceNOW CSM and contribute to the success of prestigious brands as a key member of our team, we encourage you to share your CV with us at profiles@agminfra.com. Join us at AGM Infra Solutions and be part of a dynamic environment where innovation and collaboration thrive.,
Posted 1 week ago
2.0 - 4.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
We are looking for a highly motivated and skilled Salesforce Data Cloud Architect to design, develop, and optimize Data Cloud data model and use cases. The successful candidate will work closely with cross-functional teams, including Marketing, IT, and Data Analytics, to bring dynamic content and tailored experiences to our customers. Job Description: Key Responsibilities: Lead the end-to-end implementation of Salesforce Data Cloud (CDP), including data acquisition, integration, quality assurance, and utilization. Configure and implement data-driven segmentation strategies, ensuring accurate audience targeting and content delivery. Design, document and implement data models, data pipelines, and transformations to support data ingestion, integration, and enrichment within Salesforce Data Cloud. Be curious and up-to-speed with the fast-paced releases coming to the platform. Collaborate with IT teams to ensure seamless data integration, troubleshoot technical issues, and optimize system performance for data initiatives. Integrate data from various sources, including CRM systems, databases, and third-party platforms, to support marketing and personalization efforts. Provide training and support to development teams on utilizing Salesforce Data Cloud features and capabilities. SFDC Skills: Configure and optimize Data Cloud platform to meet business needs. Integration of Data Cloud with Salesforce CRM Salesforce MC Salesforce Marketing Intelligence Websites/microsites - using SDK method (setup connectors, sitemaps, schema, data streams) Snowflake Other sources Set up and manage data streams from various sources, ensuring seamless data flow Configure and develop criterias for Identity management, data transformations and calculated insights Configure and develop Lead scoring based on customer data from CRM and engagement data from different touchpoint such as website, MC engagement using data transformations and calculated insights Configure data transformations for data lake objects Develop and maintain data models that enhance data quality and usability. Assist in the creation of customer segments and support marketing and analytics teams. Monitor the platform to detect and resolve disruptions or errors promptly Qualifications: Bachelor&aposs degree in Computer Science, Information Technology, Marketing, or a related field. Proven experience (2+ years) with a strong focus on Salesforce Data Cloud and/or custom database solutions Salesforce Data Cloud Consultant certification strongly preferred. Strong understanding of marketing automation, data segmentation, and personalized customer journeys, decisioning and Next Best Action. Experience with data integration and API utilization. Expertise in data modeling, ETL processes, data integration tools, and SQL. Experience with customer data platforms (CDPs) and data management practices, including data governance and compliance. Excellent problem-solving skills and attention to detail, with the ability to troubleshoot operational challenges. Familiarity with cloud technologies (e.g., AWS, Azure, GCP) and data modeling/scoring technologies. Strong communication and collaboration skills, with the ability to work effectively across cross-functional teams. Location: DGS India - Pune - Baner M- Agile Brand: Merkle Time Type: Full time Contract Type: Permanent Show more Show less
Posted 1 week ago
0.0 years
0 Lacs
Bengaluru, Karnataka, India
Remote
We are seeking an experienced Identity Workflow & Security Automation Engineer to join our cybersecurity team. The ideal candidate will have a strong background in automating identity and access processes and integrating security tools to enhance operational efficiency and reduce response times. This role is open to candidates across PAN India , offering flexibility to work from any location while collaborating closely with global security and IT teams. Key Responsibilities: Identity Workflow Automation: Design, develop, and implement automated IAM processes including user provisioning/deprovisioning, access reviews, Role-Based Access Control (RBAC), and Privileged Access Management (PAM). Security Tool Integration: Integrate tools such as SIEM, EDR, and vulnerability scanners to create end-to-end automated security pipelines. Scripting and Development: Develop efficient and well-documented scripts using Python, PowerShell, Go, and JavaScript for automation and system integrations. API Utilization: Leverage APIs from enterprise and security tools to enable seamless data exchange and trigger automated actions. Workflow Orchestration: Utilize orchestration tools like Ansible, Terraform, Kubernetes, and SOAR platforms (e.g., IBM SOAR, Palo Alto XSOAR) to streamline security operations. Monitoring and Alerting: Implement automated monitoring mechanisms for identity-related and security events, ensuring proactive detection and resolution. Incident Response Automation: Develop and manage automated playbooks to reduce MTTD (Mean Time to Detect) and MTTR (Mean Time to Respond). Documentation: Maintain clear, comprehensive documentation for all automated workflows, integrations, and scripts. Continuous Improvement: Continuously evaluate and enhance automation capabilities to reduce manual effort in security operations. Collaboration: Partner with security, IT, and development teams to gather requirements and implement scalable security automation solutions. Mandatory Skills: Hands-on experience with SOAR platforms: Devo, IBM SOAR, Palo Alto XSOAR, Microsoft Copilot for Security Experience in SOC Level 1/Level 2 monitoring and operations Expertise in SOC/SOAR content development including use case creation, playbook design, and incident workflows Proficiency in scripting languages: Python, PowerShell, Go, JavaScript Additional Information: This is a PAN India opportunity candidates from any location within India are welcome to apply. Remote work flexibility with potential travel or hybrid engagement based on project requirements. Show more Show less
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As a Senior Digital Engineer specializing in ACS or AML, you will be a key member of our team, contributing to the success of our organization through your expertise and experience. With a minimum of 3 years of experience in CE Functional or Technical functionalities, you will play a crucial role in leveraging Azure Cognitive Services such as LUIS, SDK app, and ML model prediction accuracy. Your proficiency in Python and C# coding, with knowledge of C++ and/or Java, will be essential in developing and implementing solutions to meet our business needs. Your responsibilities will include utilizing APIs effectively, encompassing calling API's, Rest API communication, endpoint, authentication, debugging, and traces. Experience with Azure and AWS cloud development will be advantageous in this role. Familiarity with OpenAI will be an added benefit as you contribute to the innovative projects within our organization. Based in Hyderabad or Bangalore, with a hybrid model of work, you will have the flexibility to work in rotational shifts. With qualifications such as B.Tech/BE, M.Tech/ME, M.Sc (Computer/IT), MBA, MCA, B.Sc (Computers), you will bring a diverse set of skills and knowledge to the team, enhancing our collaborative and inclusive work environment. "Reboot with Sonata" is a specialized hiring initiative exclusively for women professionals who have taken a career hiatus of 3 months to 4 years. As part of this program, you will receive tailored support to navigate your corporate journey and seamlessly reintegrate into the workplace. We are committed to promoting diversity and inclusivity in our workplace, providing equal opportunities for all individuals to thrive and succeed. Join us in this exciting opportunity to embark on your second career phase and make a meaningful impact within our dynamic team.,
Posted 1 month ago
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