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Tech Support Intern Bynry Inc.

0.0 - 4.0 years

0 Lacs

maharashtra

On-site

Role Overview: As a Tech Support Intern at Bynry Inc., you will play a crucial role in ensuring smooth and reliable experience for utility customers using Smart360, the smart, cloud-based SaaS platform. Your main responsibility will be to provide reliable support at L1/L2 levels, efficiently manage escalations, and contribute to achieving exceptional customer satisfaction. This internship serves as a launchpad for individuals interested in technical support, SaaS workflows, and customer-facing problem-solving. Key Responsibilities: - Handle Level 1 and Level 2 technical support tickets with adherence to SLAs. - Diagnose, troubleshoot, and document root causes of issues. - Prepare detailed es...

Posted 2 months ago

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