Accounts Receivable Caller

Find Good Resource

2 - 5 years

4 - 6 Lacs

ahmedabad

Posted:3 days ago| Platform:

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Skills Required

otc collection debt collection ar calling accounts receivable credit control collection management payment followup debt recovery collections credit collection receivable management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage accounts receivable calls to resolve customer queries, disputes, and outstanding payments.
Utilize strong communication skills to negotiate payment plans and settlements with customers.
Identify potential issues and escalate them to senior team members or supervisors as needed.
Maintain accurate records of all interactions with customers using our CRM system.
Meet daily/weekly targets for collections performance metrics such as first call resolution rate, average handling time, etc.

Perform
collections activities
sending payment reminders, following up on overdue invoices, and maintaining customer payment records.
Manage
AR-related support tickets
(invoice copies, payment confirmations, and disputes) via Zendesk or similar systems.
Update and maintain
AR trackers, logs, and reports
in Excel and Dynamics 365.
Review and
edit PDF invoices
, ensuring accuracy before sending to clients.
Assist in
reconciliation and reporting
to support the onshore AR team.
Maintain clear communication with clients and escalate complex cases as required.

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