Account Manager

Teamware Solutions

1 - 3 years

7 - 10 Lacs

bengaluru karnataka india

Posted:4 days ago| Platform: Foundit logo

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Skills Required

account management use product usage data engagement analytics sales and account executives\

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Own the end-to-end relationship with assigned customers, including renewals, upsells, and overall satisfaction.
Develop and execute strategic account plans outlining renewal schedules, expansion roadmaps, and adoption KPIs.
Use product usage data and engagement analytics to identify upsell opportunities and drive customer expansion.
Collaborate with Sales and Account Executives to generate and close cross-sell leads.
Ensure strong product adoption by enabling customer teams, promoting feature utilization, and sharing best practices.
Anticipate churn risks and implement proactive retention strategies and stakeholder engagement plans.
Conduct regular Business Reviews with clients to communicate value, adoption trends, and future opportunities.
Serve as the voice of the customer within internal teams (Product, Support, Marketing), channeling actionable feedback.
Maintain accurate and up-to-date tracking of renewal pipelines, expansion potential, and account health in CRM systems.

Qualifications & Skills

1+ years of experience in Customer Success, Account Management, or Renewal Sales within a SaaS or digital solutions environment.
Proven track record of meeting or exceeding renewal and upsell revenue targets.
Strong understanding of SaaS customer success metrics, such as CSAT, NPS, adoption rate, and customer health scores.
Ability to build and maintain trusted advisor relationships with senior stakeholders and decision-makers.
Commercially savvy with experience in developing account growth strategies and handling contract renewals.
Proficient in CRM systems (e.g., Salesforce) and customer analytics tools.
Excellent communication, presentation, and stakeholder influencing skills.
Highly organized, self-driven, and capable of managing multiple complex accounts simultaneously.
Bachelor's degree required; MBA preferred.

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